Fix Alexa Having Trouble Connecting to the Internet Issue
How to Fix Alexa Having Trouble Connecting to the Internet – Alexa is a highly famous device that has impressed everyone with its marvelous services. It has become a big part of everyone’s life. It is renowned globally for its user experience and features. All you need is to configure your Alexa and need a sound internet connection to enjoy its amazing features. Furthermore, Alexa is a Virtual Assistant that is equipped with extensive knowledge, stats, figures, and much more. It is an amazing device that works effectively with a sound internet connection. But if you have a new device that is not connected to the internet or your Alexa stops connection to the Wi-Fi connection, it becomes useless.
As it has become an integral part of life, one cannot imagine life without it. But many times people face issues connecting Alexa to their internet or Wi-Fi connection. This problem is common and there is nothing to worry about. There could be various reasons for this issue. It could be your faulty internet connection, your router not getting good signal strength or any internal hardware issue. So, if you are also facing this issue and want to know How to Fix Alexa Having Trouble Connecting to the Internet, then keep reading this blog.
Alexa is designed and produced to deliver you an amazing experience but for that, it’s important you know about How to fix Alexa Having Trouble Connecting to the Internet so let’s begun with the process.
Why Is My Alexa Having Trouble Connecting To The Internet?
There are numerous reasons behind alexa having trouble connecting to the internet issue. To understand the root cause of the problem, Check the following points given below :
- Internet or Network Congestion
- Bad Internet or Wifi Connection
- Outdated Firmware Version
- Alexa App Old Version
- Alexa device too far from the router
- Wrong Setup of Alexa Device
Therefore, these are some reasons that can cause alexa wont connect to internet issue. Any of the above mentioned causes can trigger Alexa Connection Issues. So to fix this trouble, we are sharing you the most easiest and efficient troubleshooting steps for How to connect alexa to wifi that will help you get relieved from this error and can get you back alexa online.So lets dive right in !!
Also read : Fix Alexa “I am Having Trouble Understanding Right Now”
Steps to Perform When Alexa is having Trouble Connecting to the Internet
Many times sue to internal or external issues, Alexa might face some difficulty while connecting to the internet or Wi-Fi connection. There is no need to panic. We have done our research and listed few steps by which you can resolve this issue with ease. Follow the below-mentioned steps when Alexa is not connecting to the internet:
Inspect Your Internet Connection
- Step 1: The first and foremost step is to inspect your internet connection. Make sure it is up and running properly without any loopholes. A sound internet connection is required for Alexa to function properly. Alexa cannot perform its activities if smooth internet is not available. If in case your internet is working properly and Alexa is still not connecting to the internet, then there might be an issue with the hardware.
- Step 2: After checking the internet connectivity, you need to turn off the router and the modem. Once done, again restart the modem and router. Wait for few seconds and try to connect the internet with Alexa. Sometimes, due to network hardware issues, Alexa faces such issues.
Note: Check that your Wi-Fi password is accurate and there is no error in the password. It can also cause Alexa to have trouble connecting issue.
Relocate your Router
Try to relocate your router or internet-providing device. Keep both the router close to the Alexa and check whether your router is getting accurate signals or not. Sometimes due to poor signal strength, this issue can occur. You might consider expanding your connection to permanently fix this issue. Along with it, Look for any possible interference and ensure there are no barriers between Alexa and your router. Barriers like walls, doors, etc can restrict the devices from getting proper signals.
Note: If this does not work, go to the official website, click on Settings > Update Wi-Fi and ensure that the Wi-Fi is fully configured.
Check Network bands
Most of the router models comes with two Wi-Fi bands, ie. 2.4 GHz and 5 GHz bands. This means that they have different SSIDs. To check if your router has dual bands, see the Wi-Fi settings on other devices, such as your smartphone. You should see basic names like phone -2.4 and phone -5.0.
To begin, make sure your Echo and your smartphone are connected to the right band and have the correct login credentials. If this does not work, you can switch the bands. Now disconnect your device from one band and connect it to another frequency.
Crowded Wi-Fi Channel
An overcrowded Wi-Fi network can easily disrupt your Internet connection. If there are too many devices connected on the same Wi-Fi network, speed and connectivity are often compromised.
To resolve this problem, reduce the number of devices connected to your Wi-Fi. Alternatively, you might also upgrade your Wi-Fi connectivity to 5G.
Restart All the Alexa Devices
Now restart all the Alexa devices. Turn off or power off the Alexa device. Wait for few seconds and again turn it on. Connect it to Wi-Fi or your internet connection again. Most of the time a simple reboot can fix Alexa having trouble connecting issues.
Reset Alexa to Factory Settings
Try to Reset Alexa to factory settings. Sometimes people try many things but in the end, just resetting the Alexa can resolve the issue. To reset Alexa, at the same time press and hold the Microphone off and volume down buttons. You need to do the light turns orange. Follow all the instructions carefully. Now directions for resetting Alexa might depend on the generation of your device. Be careful with the factory reset and follow all the steps accurately But in case, it does not even work and you are still not able to connect to the internet, then you might consider reconfiguring your device.
Update the Amazon Alexa app
Surprisingly,as stated earlier the outdated Alexa application could be one of the reason behind the Wi-Fi connection disruption on the Alexa device so you must check if there are any updates for the alexa app by going to the google Play or Ios store. You can even update the Amazon Alexa app by visiting the Alexa web application and it will help you to fix the Wi-Fi issue on the alexa device. If you don`t know how do that, you can even take help of Alexa Experts.
Also read: Fix Echo Dot Wont Connect to Wifi Issue
Contact Alexa Devices Help Resources
Follow the above mentioned steps to resolve your Alexa not connecting to internet issue. All the above-mentioned steps are tried & tested. We hope that this article was useful and you get all the steps that you were searching for. In case Alexa having trouble connecting to the internet issue still persists we would suggest you take guidance from Alexa Expert through Chat services or connect through Alexa helpline number 1-872-888-1589.
FAQ`S :
- How do i fix “There was an unexpected connection drop Alexa” error
Before the alexa device takes all the blame, make sure that your other devices like phones, tablets, smart TVs, computers are recieving internet connection. If yes, then check if your alexa speaker is kept within 30 feet of your router. Also ensure that its not sitting near a microwave, baby monitor or other devices that could be causing interference.
- How do i fix “Alexa unable to load page” error
If you found that your smartphone can’t open any web pages, then try restarting your modem/router. If it doesn’t have a restart button, unplug your echo from the mains and then plug back in. Wait for the device to start up and give it a couple of minutes to establish an internet connection again.
- How do i fix Amazon Echo saying wifi password incorrect
To fix this isse , clear the Cache and Data on your Alexa app by going to Settings on your smartphone. Later, sign out of the App and sign back in. If the issue still persists, please try to setup from another Alexa app or alternatively use the Alexa app for PC on a laptop or a desktop with a wireless connection.
- How do i reset wifi on alexa
There are two methods to reset wifi on alexa. Either you can change the wifi on your alexa device by using the alexa app on your phone or by navigating to alexa official website using web browser.
