Fix Amazon Alexa Multiroom Music Not Working Issue
Bonjour! Still, listen to that old song while sitting in your bedroom? Wait… Is Amazon Echo Multiroom Music not working again?? We’ve got you covered. Read on!
The Alexa devices have fantastic abilities that make you grove, listen to your favourite songs, and so much more. You can even listen to the same song in multiple rooms. Isn’t that amazing? But sometimes, things don’t work as we expect them to. You might be facing an Alexa Multiroom Music not working issue or Alexa-enabled devices are unreachable during setup. This is because Echo devices are not appropriately synchronized. Don’t you worry, we have got the right solution for you. Here we are listing some causes and troubleshooting tips for the Amazon Echo Multiroom Music not working issue.
Major reasons behind Alexa Multiroom Music not working
The primitive connectivity issue that stops Echo devices from operating with the multi-room audio feature is because Alexa multi-room audio is not working correctly. Well, this issue can also be caused by the inclusion of Bluetooth speakers. To account for the time difference, the multi-room audio functionality may experience an error or other uncomfortable delay between Echo units. Also, the issue can be related to a hardware breakdown or an Amazon outage. Whatever the reason is, you can follow the following tips to solve the Amazon Echo Multiroom Music not working issue:
How to Fix Amazon Echo Multiroom Music not working issue
Go through the procedure carefully and complete each step before proceeding to the next one. In the event of confusion or complexity, you can take help from Alexa experts.
- Connect Echo devices to the same wireless network
If Alexa devices are not connected to the same wifi network, you may experience an unreachable error message on the device. Connect the Echo devices to the same internet connection and see if it solves your Alexa Multiroom Music not working issue. If your router has multiple networks, make sure the Alexa devices are connected to the same one.
- Change the Wi-Fi bandwidth from 5 GHz to 2.4 GHz
If your router has 2.4 GHz and 5 GHz bandwidth networks, connect your Alexa-enabled devices to the 2.4 GHz networks. Undoubtedly, your internet will be slow on the 2.4 GHz band, but it is more secure. And reliability of intent is important if your Alexa device is handed across a large area.
- Turn off your Bluetooth speakers
Maybe Alexa is not recognizing any extra speakers in your home. This can occur due to technical issues. If you have connected them to Echo devices, unplug them before you set up a multi-room audio group.
- Change the audio source
You can also switch to a different audio source or the streaming application you are using. Alexa’s multi-room sync supports Sirius XM, TuneIn, Spotify, Amazon Music, and iHeartRadio. If you’re having trouble and experiencing Alexa Multiroom Music not working, try to use another app and see if it helps.
- Use compatible speakers
Multi-room audio developed by Amazon is available on specific devices. Bringing third-party Alexa speakers into the mix will make you suffer from errors. Well, Amazon has been continuously making enhancements, and soon other speakers will also be compatible with Alexa. Till then, make sure your Alexa-enabled devices are using particular speakers.
- Give the correct command
You can not always be perfect in assisting Alexa. Sometimes, Alexa is unable to understand your voice commands. If Alexa Multiroom Music is not working, make sure you follow these steps. Sync the music to a particular set of Echo devices, ensuring you are giving proper commands. Say ‘Alexa, play [name of song] on [Echo device group]’, this is a great example. You can use phrases that Alexa would understand to create device group names in the Alexa app. For example, “Downstair Echos’ is an ideal name for a group.
- Restart the devices
To resolve the Amazon Echo Multiroom Music not working issue, do a reboot on the device. Restart the router and modem if needed. You can unplug your router, and modem from the wall and wait for a few seconds. Now plug them back in. Make sure the Echo device has successfully reconnected to the appropriate network.
- Delete your multi-room music group and Alexa app on your phone
If none of this works, you can move forward and delete the group from the Alexa app. Now create it again from scratch. Remake the group and confirm by saying “Alexa, play (song) on (group).”
Also read: Alexa Not Playing Music Issue
- Set up Alexa’s multi-room music group
Log in to your app, and locate multi-room groups you may have formed in past. Remove these groups! Create new multi-rooms with a fresh start.
- Navigate to the Devices section of the app and click on the ‘+’ button in the upper left corner.
- Tap ‘Set Up Multi-Room Music’ from the drop-down menu.
- Now pick the devices you wish to join together.
- Give the group a descriptive name.
- You have successfully added the music group.
- You can request music to be played by giving commands such as “Alexa, play Prime Music upstairs.”
Contact Alexa Devices Help Resources
If you have other speakers, you would want to group them and play music simultaneously. Of course, who wouldn’t want that? You can try to solve the Alexa Multiroom Music not working issue with this guide. But if the problem remains intact, don’t hesitate to call Alexa helpline number. Here you can get in touch with technicians and find out the root cause of the problem. They will also advise you to correct it. For ease, you can also share your queries in the chat box given below.
