How to Fix it When Alexa Won’t Connect to Wifi?

Fix Alexa won’t connect to WiFi | Step by Step Instructions

Alexa Echo needs a constant Wi-Fi connection to support its routine functioning. But sometimes due to certain issues, Alexa stops responding and says Alexa won’t connect to WiFi. This problem can be easily tackled by overcoming the primary cause of Wi-Fi failure. So, the first step should be finding the probable cause for such an error.

Major Reasons Why Alexa Not Connecting to Internet

• The distance between your echo device and router is more than 30 feet.
• Wi-Fi connection blocked by a physical object
• Using the wrong Wi-Fi password to connect
• Wi-Fi not working
• Outdated version of Alexa App
• Wrong setup of device
• Unstable internet connection

Methods to Solve Alexa Won’t Connect to WiFi

There are several ways to tackle the above-mentioned causes of failure to connect to WiFi. So, we have found a few highly effective and easy-to-follow steps for you. Follow the methods listed below to solve the Alexa echo not connecting to internet issue within few minutes.

Method 1- Verify Your Smartphone WiFi Connection

The first thing you need to verify is that if your mobile device is connected to the WiFi network you want to use. The Echo series is comprised of relatively simple and straightforward devices. Therefore, you will need a smartphone/tablet with the amazon  Alexa app to make changes e.g WiFi network. If the companion device isn’t connected to your Wifi network while you’re making changes or if it’s connected to a lower bandwidth, your Echo device will have problems connecting.

Go to the Settings menu on your Android or iphone and long-press the Wi-Fi button in your phone’s control center to open up the Wi-Fi options. Try to reconnect your alexa device using the Alexa App. If the wireless connection is unsuccessful, make sure that you have entered your password correctly. As the password is hidden, so it is easy to mistype one or the other characters. Before attempting any of the troubleshooting tips below ,simply try reconnecting and entering your password again. Also ensure that the CAPS LOCK key is turned off, because all caps are probably the most common reason people entering passwords incorrectly multiple times.

Additionally, you can also try switching your smartphone to Airplane Mode & then re-establishing Wi-Fi. The Alexa app in your Android or iOS relies on wifi to set up your echo properly, therefore reconnecting the phone to wifi may resolve the issue quickly. f you’re having problems with your Alexa Echo Dot check out our post on Fix Echo Dot Registration Failure Error 10:2:12:3:1 .

Also, if you have more than one wireless network connection, try connecting to another one if your initial Wi-Fi connection attempts are still unsuccessful.

Method 2- Check Internet Stability

Follow the steps below to check if the internet connection is stable or not and this may be the cause behind the problem of alexa echo not connecting to the internet.

1. Connect another device (preferably a mobile or computer) to the same Wi-Fi.
2. Open the internet browser on the device you’ve recently connected to the router.
3. Try searching anything on the browser to know if the internet is working or not.
4. If the search was successful, then your internet is working. But if you find it difficult to run the browser or it took a lot of time to complete the search, then you need to move on to the next method.

Method 3- Change the Alexa device connection band

Your router may support 2.4 and 5 GHz bands, so you can try switching devices from one band to another. Usually, 2.4 GHz band has a better range, so switching to it from the 5GHz band may provide the device with the extra signal strength that it requires. Making these changes depends on the type of router you have. Sometimes the router broadcast two different channels, one for each channel. Sometimes the router transmits only one channel and intelligently controls the devices in each band separately. No matter how dual-band your router works, try moving your Alexa device from one band to another to see if that solves your problem.

Method 4- Move the Alexa Device or Router to a new location 

If your router and Alexa device are a little far apart, make sure they are close enough to each other for a solid strong connection. Make sure alexa device should be within a distance of 30 feets or 10 meters of your wireless router. Also, make sure there are no metal objects in the way like microwaves ovens, baby monitors etc that can cause interference or block wifi signals. Also, make sure that there are no metal objects between the two. For example, microwaves can be a huge Wi-Fi signal killer, so make sure to place them away from those. Wi-Fi signals also find struggle to get through the thick walls.

Method 5- Restarting the Wi-Fi Router

1. Unplug the router from the main socket, so that the router gets inactive.
2. Wait for 15 seconds for the router to completely stop its processing and cool down a bit.
3. Plug the Router and now allow the router to begin functioning afresh.
4. Open Alexa App on your mobile phone and connect it to the Wi-Fi.
5. Locate the particular router name from the list of devices shown on the screen and put the correct password on it.
6. Now, you have connected to the Wi-Fi again.
7. Check if it is working by giving it a command and try communicating to it.

Turning on and off a router can solve a majority of connectivity issues. If you are still facing the same issue then follow the next methods to overcome the issue of alexa won`t connect to wifi.

Method 6- Restart your Alexa Echo device

1. Turn off the Alexa Echo by removing the power cord from the echo device.
2. You can also turn the switch off to which the adapter has been connected.
3. wait for 15 seconds so that the echo device gets inactive completely
4. Now put the adapter back in the socket and switch it on.
5. Also, connect the power cord back to the echo device to complete the connection.
6. Now connect it to the Wi-Fi using the Alexa App installed on the device.
7. Try talking to Alexa, if it is responding correctly then the problem has been solved.

But still if ‘Alexa Won’t Connect to WiFi’, then the problem is still there and you need to adopt other methods.

Method 7- Uninstalling the Alexa app and reinstalling it

1. Go to settings in your Android/ Apple iPhone.
2. Scroll down to the option Apps or any other option as per the device model. Basically, click on the option that displays the list of apps.
3. Search Alexa App from the list of apps visible on the screen.
4. Click to open the details of the app, there you will find an option to uninstall the app from the device.
5. Clicking on the uninstall button will remove the app from your device.

Once you have done this, you will no longer be able to use Echo for some time. Now, you will have to reinstall the Alexa app from the Play Store pr App store as per your device. Follow the steps below to reinstall the Alexa App.

1. Open Google Play on Android device or App Store on iPhone as per the device you are using.
2. Search Alexa Alexa on the app and you will find the app on top of the list.
3. Click on the app visible and you will find an option to install or download the app.
4. Wait for the app to download successfully on your device.
5. Now open the app and log in with your Alexa id and password.
6. After logging in, connect the app to Wi-Fi, there you will be prompted to connect the app to an Alexa device.
7. Click on Alexa Echo to connect to your Echo device. You will hear Alexa confirming the connection.

So, now you have completed the installation step and the device is ready for use afresh. Alexa is ready for use now without any trouble.

Oh No! Alexa Echo still Won`t Connect to Internet| Alternative Fixes to solve Alexa Won’t Connect to Wi-Fi issue

Is your alexa echo still not connecting to Internet?? No worries, follow the below-mentioned quick fix things which might solve the error faced by you while using Alexa. Sometimes basic things that we overlook can cause this error of alexa echo not connecting to internet. So, we’ve listed some of the very easy ways to overcome Alexa Won’t Connect to WiFi error.

• Remove any physical object blocking the connection between the Echo device and the router. These devices could be a microwave, baby monitor, or other such electronic devices.
• Reduce the distance between echo and Wi-Fi to less than 30 feet. Keeping the echo far from the router may make it difficult to catch the internet.
• You may be using the wrong Wi-Fi password to connect your device. Try connecting some other device with the password you have for that router. Now find the correct password and connect it again.
• You might have made some mistake or missed something while setting up the Echo device. Thus you should refer to the manual once again or connect to Alexa Experts to know the right way to set up your device.

Contact Alexa Device Help Resources

We feel delighted to serve you. We hope this blog was able to help you solve your query of Amazon Echo won`t connect to Wifi effectively in the minimum possible time. If the problem still persists then we suggest contacting support to solve amazon echo won`t connect to wifi problem easily . Also, if you are finding it difficult to talk to Alexa, then you should consider taking help from Alexa Experts who are available 24/7. For solving all your queries related to Alexa you can always get assistance on the chat, or dial Alexa Customer Service Number +1-872-888-1589.

Also read: How to put echo dot in setup mode

Frequently Asked Questions(FAQs)

• How do I get my Echo back online?

To get the Wi-Fi back up and running, restart the modem and router. Turn the Echo off and then back on to resolve a Wi-Fi issue.

• How do I reset WiFi on Alexa?

Select Settings from the left panel menu in the Alexa app. Go to Device Settings and choose it. Select your device. Choose Change next to WiFi Network and then follow the app’s instructions.

• Why is Alexa not working?

It’s possible that your Alexa device isn’t responding because of a bad internet connection. Check all of your smart home devices’ cable connections.

• How do i connect Alexa to Wi-Fi?

Navigate to the Alexa app and choose Devices > Echo & Alexa > [your device] > Settings. Then, under Wifi, select your Wi-Fi network and follow the on-screen instructions to set up a connection to your home network.

• How do i use Alexa without Wi-Fi?

• How do i connect Alexa to Wi-Fi without the app?

Visit the Amazon Alexa website and sign in with your account, then select Settings > Set up a new device. Click your device from the list and press Continue, then put your Alexa echo device into pairing mode. Open Wireless settings on your computer or smartphone and select the Amazon network which appears & then return to the Alexa website and select the Wi-Fi network you want to connect your Alexa device to.

• Is there a warranty available for Amazon Echo devices?

If your device has some issues, Amazon offers a one-year limited warranty. And if  your device is still under warranty, you can file a claim by going to the official website of Amazon. Filing a replacement claim is easy if your Echo is not a damaged model with any physical harm.

• How do I find out if my Echo has Wi-Fi?

When you say your wake word or ‘Alexa,’ the device will light up blue and respond. If you notice an orange or purple light ring, this indicates that the device is having difficulty completing tasks. This is most likely due to  unstable internet connection.