Alexa has become an integrated part of every household nowadays. And connecting to wifi is one of the most critical parts. Being connected to Wi-Fi enables Alexa to perform its routine tasks to keep itself updated and quickly respond to user’s commands. Using Alexa can be tough when you face issues like these. If you are also facing the same issue, then stay with us and we’ll provide you the solution as to How to fix it When Alexa Won’t Connect to Wifi?
Alexa Echo needs a constant Wi-Fi connection to support its routine functioning. But sometimes due to certain issues, Alexa stops responding and says Alexa won’t connect to WiFi. This problem can be easily tackled by overcoming the primary cause of Wi-Fi failure. So, the first step should be finding the probable cause for such an error.
Major Reasons Why Alexa Not Connecting to Internet
There are several ways to tackle the above-mentioned causes of failure to connect to WiFi. So, we have found a few highly effective and easy-to-follow steps for you. Follow the methods listed below to solve the Alexa echo not connecting to internet issue within few minutes.
The first thing you need to verify is that if your mobile device is connected to the WiFi network you want to use. The Echo series is comprised of relatively simple and straightforward devices. Therefore, you will need a smartphone/tablet with the amazon Alexa app to make changes e.g WiFi network. If the companion device isn’t connected to your Wifi network while you’re making changes or if it’s connected to a lower bandwidth, your Echo device will have problems connecting.
Go to the Settings menu on your Android or iphone and long-press the Wi-Fi button in your phone’s control center to open up the Wi-Fi options. Try to reconnect your alexa device using the Alexa App. If the wireless connection is unsuccessful, make sure that you have entered your password correctly. As the password is hidden, so it is easy to mistype one or the other characters. Before attempting any of the troubleshooting tips below ,simply try reconnecting and entering your password again. Also ensure that the CAPS LOCK key is turned off, because all caps are probably the most common reason people entering passwords incorrectly multiple times.
Additionally, you can also try switching your smartphone to Airplane Mode & then re-establishing Wi-Fi. The Alexa app in your Android or iOS relies on wifi to set up your echo properly, therefore reconnecting the phone to wifi may resolve the issue quickly. f you’re having problems with your Alexa Echo Dot check out our post on Fix Echo Dot Registration Failure Error 10:2:12:3:1 .
Also, if you have more than one wireless network connection, try connecting to another one if your initial Wi-Fi connection attempts are still unsuccessful.
Follow the steps below to check if the internet connection is stable or not and this may be the cause behind the problem of alexa echo not connecting to the internet.
Your router may support 2.4 and 5 GHz bands, so you can try switching devices from one band to another. Usually, 2.4 GHz band has a better range, so switching to it from the 5GHz band may provide the device with the extra signal strength that it requires. Making these changes depends on the type of router you have. Sometimes the router broadcast two different channels, one for each channel. Sometimes the router transmits only one channel and intelligently controls the devices in each band separately. No matter how dual-band your router works, try moving your Alexa device from one band to another to see if that solves your problem.
If your router and Alexa device are a little far apart, make sure they are close enough to each other for a solid strong connection. Make sure alexa device should be within a distance of 30 feets or 10 meters of your wireless router. Also, make sure there are no metal objects in the way like microwaves ovens, baby monitors etc that can cause interference or block wifi signals. Also, make sure that there are no metal objects between the two. For example, microwaves can be a huge Wi-Fi signal killer, so make sure to place them away from those. Wi-Fi signals also find struggle to get through the thick walls.
Turning on and off a router can solve a majority of connectivity issues. If you are still facing the same issue then follow the next methods to overcome the issue of alexa won`t connect to wifi.
But still if ‘Alexa Won’t Connect to WiFi’, then the problem is still there and you need to adopt other methods.
Once you have done this, you will no longer be able to use Echo for some time. Now, you will have to reinstall the Alexa app from the Play Store pr App store as per your device. Follow the steps below to reinstall the Alexa App.
So, now you have completed the installation step and the device is ready for use afresh. Alexa is ready for use now without any trouble.
Is your alexa echo still not connecting to Internet?? No worries, follow the below-mentioned quick fix things which might solve the error faced by you while using Alexa. Sometimes basic things that we overlook can cause this error of alexa echo not connecting to internet. So, we’ve listed some of the very easy ways to overcome Alexa Won’t Connect to WiFi error.
We feel delighted to serve you. We hope this blog was able to help you solve your query of Amazon Echo won`t connect to Wifi effectively in the minimum possible time. If the problem still persists then we suggest contacting support to solve amazon echo won`t connect to wifi problem easily . Also, if you are finding it difficult to talk to Alexa, then you should consider taking help from Alexa Experts who are available 24/7. For solving all your queries related to Alexa you can always get assistance on the chat, or dial Alexa Customer Service Number +1-872-888-1589.
Also read: How to put echo dot in setup mode
Frequently Asked Questions(FAQs)
To get the Wi-Fi back up and running, restart the modem and router. Turn the Echo off and then back on to resolve a Wi-Fi issue.
Select Settings from the left panel menu in the Alexa app. Go to Device Settings and choose it. Select your device. Choose Change next to WiFi Network and then follow the app’s instructions.
It’s possible that your Alexa device isn’t responding because of a bad internet connection. Check all of your smart home devices’ cable connections.
Navigate to the Alexa app and choose Devices > Echo & Alexa > [your device] > Settings. Then, under Wifi, select your Wi-Fi network and follow the on-screen instructions to set up a connection to your home network.
Most of the Alexa features won’t work without a Wi-Fi connection. But you can still use your Alexa echo dot device as a Bluetooth speaker to listen to music,podcasts but you won’t be able to talk to the Alexa voice assistant or get information about the weather, news, etc.Also previously set alarms shall work without a Wi-Fi connection but you won’t be able to set up any new ones.
Visit the Amazon Alexa website and sign in with your account, then select Settings > Set up a new device. Click your device from the list and press Continue, then put your Alexa echo device into pairing mode. Open Wireless settings on your computer or smartphone and select the Amazon network which appears & then return to the Alexa website and select the Wi-Fi network you want to connect your Alexa device to.
If your device has some issues, Amazon offers a one-year limited warranty. And if your device is still under warranty, you can file a claim by going to the official website of Amazon. Filing a replacement claim is easy if your Echo is not a damaged model with any physical harm.
When you say your wake word or ‘Alexa,’ the device will light up blue and respond. If you notice an orange or purple light ring, this indicates that the device is having difficulty completing tasks. This is most likely due to unstable internet connection.