With so many options available today, you still choose the Amazon Echo to be your partner! Well, kudos to that 🙂
Alexa is such an amazing smart speaker, which is adored by millions of customers worldwide. However, it would be impossible to say that home automation devices come without issues. Alexa is also prone to malfunctioning. Sadly, many reasons can arise, and you may wonder, is my Amazon Echo dead? Well, they rarely die, but sometimes the Alexa device stops working. If your device has failed to connect to the internet and dropped off, it might not respond. The good news is that such an Amazon Echo Dot dead issue can be fixed easily and you can continue to use your smart speaker for many years to come. If your Alexa is dead, try out these tips and tricks. We strongly suggest you read the whole article to get the complete solution:
The foremost reason of being Amazon Echo Show dead is connection failure. This is the reason behind the unresponsive behavior of the Amazon Echo. If you are calling out to Alexa and it doesn’t respond, analyze the color of the light on the top of the device. If you are seeing an orange circle, then your smart speaker is in the process of connecting with WiFi. If you spot a purple light, then it is a indicator of your smart speaker being offline. This error may occur during the network setup process. Here is the solution:
If you are facing the Amazon Echo Dot dead issue for the first time, you may not know this, but you can disable all the connections with the device using the mute button. Now see the color of the light on the top of the speaker. If it’s red, the speaker is muted. You have to unmute it using the specified button or simply give a voice command. However, if you are far away from Alexa, it might not respond. Maintain the minimum distance before giving voice commands.
If still your Alexa is dead, this might be the reason. Navigate to Alexa app to set up your Amazon Echo device. The Alexa App is also use used for the voice-assisted calling feature. If your smartphone is connected to a different network, Amazon Echo won’t set up. And if it’s setup already, it won’t answer your call. Your smart speaker will still not respond if your phone is connected to a different Wi-Fi router but on the same network. Make sure the smartphone and Amazon Echo is on the same network and router as well. Otherwise, you may face the Amazon Echo dead issue.
Is your device constantly mishearing you, or is your Amazon Echo Dot dead? Unclear voice commands are the reason. Sometimes, the smart speaker mishears you and does not act accordingly. Read the history section and see what Alexa has heard. Try to give a clear voice command in small dedicated sentence to get the best outcome. Also, if dust has been building inside your smart speaker, it can alter the frequency of sound received by the device. All you can do is clean it or repair it. In some cases, Alexa is dead because it cannot identify the last waking word spoken by you. One of the many reasons behind this issue is the untraceable frequency of your voice. To solve this, you can use the Alexa app and change the wake word of the smart speaker.
If you try to use a wake word or touch buttons and nothing happens, your device may be blank. Try unplugging the existing cable and plugging it back in, making sure all connections are solid. If that doesn’t work, then check the cable for damage, even a slight kink in the cable can prevent it from supplying power. If you find damage to the cable, then you must replace it. Even if the power cable looks generic, replacing a cable that looks the same can cause problems because your smart speaker requires a certain voltage and current. So be careful when swapping power cables which you`re replacing to make sure your device is getting the right power!
If your Alexa is dead and you cannot identify the problem, then the best solution to it is to reboot the device. This process might help! Completely reset your Amazon Echo device. Even if there are internal technical issues, it can be resolved by restarting the whole device. If your Alexa is still dead or unresponsive after a reboot, then you can take help from our alexa experts.
Well, it’s completely rare for an Echo Show to be completely dead. However, if there is a power outage at your home, then your device might face some short-circuit and lose the functionality & become unresponsive. Some of the users also claim that Alexa died after a heavy thunderstorm. The uneven flow of electricity can cause a short circuit. Using a voltage stabilizer can prevent the situation. Turn off the device when you go to sleep or not using it. This way you can stay risk-free. Try to set the device away from the window to reduce the impact of a thunderstorm on it.
Also read : Fix Alexa Echo Dot Not turning On Issue
Thankfully, just because your amazon echo isn’t responding or working doesn’t mean it’s dead. There are many issues to look for first. Now you have a list of solutions to try before you decide that the Alexa is dead.
After reading all these points, you can clearly fix the Amazon Echo dead issue. We have listed the fundamental issues that could cause Alexa to stop working properly or become unresponsive. These fixes can work, but make sure you check the technicalities before doing so. It’s best to consult an expert for an ideal solution based on individual needs. If your Alexa device is still dead, call the Alexa Helpline helpline number displayed above. You can also share your query in the chat box as the team is 24/7 available in your service.
Try the following steps to resolve issues to fix Amazon Echo Not Connecting to Alexa App issue.
a) Make sure you have the latest version of the Alexa app.
b) Verify that your WiFi credentials are correct.
c) Force close the Alexa app and try the setup again.
d) Reboot your internet router or modem.
If you can`t sign into the alexa app or trouble log into the alexa app then try the following steps to resolve it,
a) Firstly, clear your browser cache and cookies.
b) Second, the password is case sensitive, so “case” and “CASE” are two types of different passwords, this is the most important thing, so please fill in this password carefully.
c) Your e-mail address should be in the correct format. (email@example.com)
d) When you create a new amazon account with a cell phone number then you must have a mobile phone number to sign in to your account.