Amazon Echo Dot Troubleshooting Guide and Support

Amazon Echo Dot is a great way to keep up with your schedule. news, weather, favorite streaming platforms and smart home devices but it’s not without its technical glitches. Sometimes you may experience a loss of Wi-Fi or other frustrating hiccups. But don’t worry: most of these bugs have straightforward fixes that will get things back on track. For your consideration, we’ve compiled a list of the most Echo Dot issues, as well as what you can do to fix your problematic Dot if it decides to act up. So let`s start with amazon echo dot troubleshooting tips!

Even though Amazon has done an excellent job of making their hardware as user-friendly as possible, there are always a few issues that can crop up from time to time. Instead, think of it this way: the more complex the device, the more likely it is that little issues will arise every now and then. So if your Echo dot device isn’t working normally as it should be, there are many different ways to troubleshoot it and get it back up and running. So, check out the Amazon Echo Dot Troubleshooting Guide and tips given below.

You can even dial our support number +1-872-888-1589 where our helpline Team is available to assist you 24/7 for quick troubleshooting  and instant help.

Amazon Echo Dot Troubleshooting Guide

Beside its amazing capabilities and features, many customers have reported troubles with the Amazon echo dot. So, if you’re one of them and having issues with the echo dot, read this blog all the way till the end for amazon echo dot troubleshooting tips. This will help you learn about various issues of the echo dot and how to deal with them quickly in the future.

Let`s dive in!

• Echo Dot Won`t turn on

The Amazon Echo Dot won`t turn on and not responding to any voice commands issue can be caused by various reasons. Here`s amazon echo dot troubleshooting tips.

Not properly plugged in

The power cord may not be plugged in properly, so make sure it is fully inserted into the echo dot adapter port. The USB should also be properly connected into the 9W power adapter as well.. Make sure the power adapter is plugged into a working electrical outlet. Press the action button to see if it responds.

Bad power cord

There may be a problem with the power cord itself. Check the power cord for exposed or frayed wires; if you find one, replace the power cord.

Dirt in the speaker power port

The presence of debris in the power port prevents the echo dot speaker adapter from working and being powered by its adapter. Inspect the speaker’s power port for any signs of dirt or debris, then clean it with a toothpick or by blowing on it until it gets removed. Once the port has been cleaned, try checking if the problem is resolved or not.

Fault in a circuit board

Another factors that can cause this issue is a speaker faulty circuit board. This happens only if water enters the speaker and damages its internal components. If this is what’s causing this issue, then you`ll need take it to a service centre and get this fixed.

• Your Echo Dot won’t connect to Wi-Fi

Is your Echo Dot acting sluggish lately? Usually, an unresponsive Echo dot device can be the result of a faulty or poor Wi-Fi connection. To begin, try performing a hard reset of all network hardware devices; starting with your Echo Dot, then the router and then the modem. For each component, wait 10-15 seconds and then re-power everything in reverse. This is sometimes all that is required to get things back to normal.

When it comes to walls and floors, Wi-Fi does its best, but physical obstructions can also reduce signal strength.  The closer your Echo Dot is to your router’s main location, the better off you’ll be. It’s also a good idea to keep your echo dot away from any electronic items like microwaves, baby monitors, as the waves emitted by these types of home appliances can cause interference with the Echo dot.

Initially, during setups Internet Service Providers (ISPs) often provide their own all-in-one modem / router combos. In the beginning, it may work fine for three or four devices as for a bunch of older devices. However, after a while, these towers may not be strong enough for your home’s square footage or for the demands of newer and more powerful smart home devices.

While it’s never fun to spend the money, sometimes it is worth upgrading to one of the best wireless routers. Standalone units offer more power and better Wi-Fi coverage. Today, most router brands offer dual-band options that allow you to assign your Echo Dot to either the 2.4 GHz band (better over long distance) or the 5 GHz band (stronger connection for devices closer to the router). Keep in mind that many smart devices require the 2.4 GHz band.

• Echo Dot No Sound

There are so many different factors that can cause this echo dot no sound issue. Whatever the causes are, the below listed echo dot troubleshooting tips are almost guaranteed to rectify the situation.

Check the volume

Even though we know this seems like little bit too basic to be a problem, it’s always better to start off small so that we don’t accidentally miss something. Occasionally, there may be a problem that may slow down the volume of the speaker itself. This can pretty easily be the cause, especially if you have just purchased it and are in the process of setting it up.  So just check and make sure this is not the cause, and the volume is not muted.

Try Reconnecting your Echo dot Device

Sometimes the device can tell you that everything is connected and ready to use, when this isn’t the case at all. It’s possible thaT it may not be connected at all, which will result in some of the features being unavailable. Again, if this is the cause of your sound problems, it is much easier to fix.

• The only thing you’ll need to do is disconnect your smartphone/tablet from your Echo dot using the App`s menu.
• If you do so, Echo dot will return into pairing mode.
• The blue circle will start spinning on the device as it searches for a device to connect to.
• After disconnecting, reconnect the device again to your home network or using Bluetooth like you normally would.

With a bit of luck, this newly established connection will solve all the problems that you are encountering.

Switch off the “DND” mode

One of the best things about amazon echo speakers is that they are full of extra features that are designed to make our life easier. Many of them are hidden so well that you won’t notice that they are active until they start creating problems – an example of a feature that can cause a problem frequently is the Do Not Disturb (DND) mode.

The objective of this feature is to prevent the echo dot speaker from giving you any notifications while you are using it, ensuring that your music or podcasts are never interrupted.

• To check if your Echo Dot has no sound, simply try giving your echo speaker a verbal command.
• Then, if the speaker lights up with a purple ring light, you can be sure that DND mode is enabled.
• Another way to check it if you see the light showing on the “sleep” button.

Sometimes this mode can prevent your speaker from working properly, so the next logical step is to turn it off.

This may be done using the App on your smartphone without any difficulty:

• All you have to do is scroll down to the device you want to use.
• After that, the application will give you the option to switch between modes.
• After that, with a bit of luck, once you turn off DND mode, everything should be back to normal again.

Reset the dot device

While this tip is a bit invasive and dramatic than the others, it is unfortunately your last chance to solve the problem from the comfort of your home. What we mean is that resetting your device has some consequences, though they are not all that severe if you are expecting this. Unfortunately, resetting your device will erase all the information stored on it.

This means that you will need to set it up again as if it was brand new after the reset of the device. However, performing a reset on your device every now and then is a good way for clearing out any bugs that may have accumulated over time. The device can be reset from the Alexa application. And, with a bit of luck, the device should start working like brand new again.

• Alexa isn’t pairing with smart home devices

Most of the people use their Echo Dot units to control their smart home systems. Compatible with thousands of various brands, including Nest,Chamberlain,Sonos,Philips Hue, and Ecobee etc the sky is the only limit on how much you can do with your echo dot.

Most of the handshakes between Amazon and the world of smart home products is firm and long lasting but these connections can also subject to errors now and then. In cases where your Dot stops controlling your smart devices or won`t discover the new device, here are a few things you can try.

Begin with deleting and re-adding the smart device in the alexa app you’re having trouble with. If that doesn’t work, perform a hard reset of both the Dot device and other smart device. After that, restart and reconnect. In case where your Echo Dot is unable to perform specific smart skills, try deleting the skill and then re-adding it again.

If you now remove your devices from the alexa app, you can ask Alexa to rediscover them by saying “Alexa, discover my devices.” It’s much quicker than manually re-adding the device in the alexa app.

• Drop In calls won’t go through

One of our favorite Echo Dot features is the ability to make Drop In calls with family and friends who are using Alexa devices. However, sometimes you may experience a problem when making a call. First of all, you`ll want to make sure that Drop In is enabled on the Alexa device you are trying to call. To do so, open the Alexa app and go to Devices> Echo and Alexa> Communications. Then tap Drop In and toggle the settings on for the device you want to make calls.

You will also need to make sure that whosoever you are trying to call has approved you as a Drop In contact. If they haven’t done that, your device won’t be able to calls to them -regardless of the fact that whether or not you have enabled Drop In permissions on your end.

Like other problems in this list, a failed Drop In session can also be the result of a poor network connection. To resolve this issue, reset your Internet device, wait for everything to come back online, and then try a Drop In call again.

• Alexa won’t listen to you

You’re showing off your new echo dot to some friends and you decided to hit Alexa with some simple little thing. You ask, “Alex, how big is the moon?” Her answer – “I’m sorry, I really don’t understand.” Okay,its not a big deal. “Alexa, Play Fear Inoculum by Tool.” Her response – nothing. Your friends will start laughing at your new device and begin teasing you and you will start wondering if you’have wasted your money for some glorified kitchen-counter ornament. Sometimes, Alexa’s interpretation of what we’ve asked her or told her to do can get mucked up; other times she can’t recognize our voices or hear us. But not to worry though, because there are several ways to put things in order.

For starters, there’s a neat Echo Dots feature that you can use if Alexa claims she doesn’t understand you or is doing something unrelated to what you asked for. After she responds, you can say, “Alexa, tell me what you heard,” and Alexa will repeat in one word what she thinks she heard you say. In many cases, all we need is a little more clarity and enunciation on our part to set things straight with the echo and get the Dot to understand us.

You can also improve your echo Dot response with Amazon’s voice training tool. Open the Alexa app on smartphone/tablet and tap the menu icon in the top left of the home screen. Scroll down to the Settings and select your profile. Next to Voice, select Manage. Following that, the app will guide you through a speaking exercise in which you will be asked to repeat 25 phrases at your normal talking volume. This helps Alexa to become more familiar with the way you talk.

If you have more than one Echo Dot in your home, or if more than one family member uses the same Dot, you can also set up different sound profiles for each one of them, which your Dot can easily switch between. In cases where your Echo Dot also has difficulty listening to your commands, try placing it in a quieter part of the room or in a new space altogether. The echo dot will always perform best if it is kept away from things like dryers, HVAC systems, noisy dishwashers, and other media sounds.

• Alexa wakes when she is not supposed to

You are watching TV and there is a character named Alexa in one of your favorite shows. Every time someone says her name, your Echo Dot lights up blue in the living room and waits for your order to issue a command. Or, better yet, may be your name is Alexa, and every time someone calls your name, your echo dot, wants to speak for you.

Now and then, alexa dot will activate to the “wake word” that simply weren’t meant for her. It can be really annoying , but there are a few quick amazon echo dot troubleshooting tips and easy steps you can take to resolve these false activation errors.

The easiest option is to simply change the wake work in the Alexa by selecting Devices at the bottom of the home screen. Select the Echo Dot that is causing you the problem and scroll down to the Wake Word. The Alternatives to “Alexa” are “Echo”, “Computer”, “Amazon”, and “Ziggy”.

The second option is to press the Mute button on the top of your alexa dot while listening to streaming services or watching tv. This will prevent Alexa from listening at all, but it may not be the best way to prevent accidental wake up if you use Dot as a way to control your TV or home theater device. It also won’t help much if your own name is named Alexa or something like. Your echo Dot would have to be muted all the time.

• Music streaming service isn’t working

One of the most amazing features of your echo Dot is the ability to rock your gym playlists using a handful of music-streaming skills including Apple Music , Amazon Music, Spotify and TuneIn. Once in a while there can be a possibility that the songs will freeze in the middle of the song or your Dot won`t connect to the streaming services when you tell it to. Sometimes,just a few hard resets all it takes to reprimand these little hiccups. Unplug your Dot for 10 seconds, and then plug it back in. When the light on the device turns blue, which means it’s back on your network, try relaunching the music service again. If the problem still persists, try resetting the router and modem.

As mentioned above, Echo Dot does its best work on high bandwidth networks and music streaming requires a lot of data. If you have any devices connected to your network that aren’t in use, you can disconnect them temporarily to free up bandwidth for your Echo Dot and to improve your internet speed as well. or if you have a dual-band router, you can try reassigning these devices (or your alexa Dot) to a different band.

Sometimes music streaming service can be problematic and there is only one thing that can really fix these bugs — patience. Spotify and Apple Music servers may be interrupted or can get bogged down from time to time, causing services to slow down. Once you are done with all the troubleshooting you can do, just shut down the music streaming, wait for atleast ten minutes, then restart. The possibilites are spotify will fire right up again.

• Notifications are too loud

We’ve all been in that situation.  You’re absorbed in a exciting book or working on a project, and your Echo is playing your favorite music in the background. Suddenly,a cacophony of chimes shoots out from the speaker out of nowhere, shocking you and destroying the mood. That’s when you realize it’s just the timer you set on Alexa to remind you to pull the lasagna out of the oven.

Echo Dot has a myriad of useful features such as notifications, calendar reminders, kitchen timers and delivery messages. These notifications are much louder than the normal or standard Dot volume, which was done on purpose by the designers in the hopes that people wouldn’t miss them. But volume can cause you to jump when it off out of nowhere, which can be annoying. Fortunately, it’s easy to turn down the volume. To begin with echo dot troubleshooting, open the Alexa app. Select Devices, then select your appropriate Echo Dot and tap Sound. At the top of the Sound menu, you’ll find an available volume slider for alarms, timers, and alerts.  You can select the desired volume by adjusting the slider from left to right. If notifications still bother you at a lower volume, try changing the tone to see if that helps.

• Bluetooth Will Not Connect

Echo Dot cannot be paired with a Bluetooth device. Streaming and other Bluetooth features will not work if:

Device Out of Range

Make sure your device is within 30 feet of the echo dot, otherwise it will affect communication between the devices.

Bluetooth is not enabled on your device

If your device supports Bluetooth, make sure the Bluetooth settings are turned on it. Then try pairing it with the echo dot.

The Echo dot is Not Connected to Bluetooth

Check the Bluetooth settings on your device to see if it is connected to the echo dot. If not, say “Alexa, pair” and choose the Echo dot from the settings to connect.

To recapitulate,

Every device has its advantages and disadvantages. However, troubleshooting amazon echo dot issues is easy and quick.We hope this guide has helped fix your alexa problems and Amazon Echo Dot Troubleshooting issues.  If you are still stuck on anything, then feel to connect with our expert team via chat box or can dial official helpline number +1-872-888-1589 for support. Our Team is available to assist you 24/7.

Also read : Amazon Tap troubleshooting guide and support

Amazon echo show troubleshooting guide and support