From operating lights and door locks to security cameras, Alexa has now become an integral part. Well, you must have known these facts, and that is why you bought an exclusive Amazon Echo, Echo Dot or Echo show for your home. Unfortunately, many people face the Amazon Echo dot/Echo show setup problem just after they buy it. Don’t stress anymore! We are here to assist you and guide you with the right steps when you face Amazon Echo dot/Echo Show setup problem at your place.
Follow these quick and easy steps!
There are numerous reasons why the Amazon Echo Dot/Echo show won’t be set up properly. There can be power outages, Wifi issues, outdated versions of Alexa software, voice-recognition glitches, or problems with your Amazon account setup. Whatever the cause is, some easy troubleshooting steps will get them back in sync. All you need to do is follow the given procedures:
Before you begin
Prior to starting your setup, choose the best location for your device. Make sure you are placing it in a central location, such as the kitchen countertop, living room, etc. Also, check if that position has a clear path to receive Wi-Fi signals, and it’s free from walls, microwave ovens, and all that can impact optimal functionality.
Make sure to plug in your device
First of all, verify that there is no power outage and that the Amazon Echo Dot/ Echo show is correctly plugged in using its original power adapter. A red light will show up if it has power. If it doesn’t, move your Alexa device to another outlet and try again.
Uninstall the Alexa app
If you are stuck on the white screen in the alexa application and that screen does not disappear after a while, try uninstalling the app. Reinstall it as it may help you fix the Amazon Echo Dot/Echo Show Setup problem. If not, then you can proceed with the next troubleshooting steps.
Disable Smart Network
If you are using One Plus or Samsung, you will have to disable the ‘Smart Network Wi-Fi’ settings on your phone. It is one of the major causes that the Amazon Echo Dot/Echo show won’t set up on your device.
For old Samsung devices, click on the Device setting and find “Wifi” icon on it. Uncheck the Smart Network Switch option.
For new Samsung devices, tap on the ‘Three Dot Menu’ icon given on the right corner of the screen. Now go to ‘Advanced Settings’ and turn off the ‘Smart Network Switch’ to mobile data.
Update Android System Webview
When your Alexa won’t set up, update the Alexa app. But along with that, you need to update the Android System Web view from the Google Play store. Find the Android System Web view on the Google Play store and tap on the ‘Update’ option (if available). Once it gets updated, you can set your Echo Dot/Echo Show and Alexa again.
Change Date/Time of Device
Most of the setup issue occurs when your phone is displaying the wrong date and time. You have to change the date and time settings and set it to Automatic from Manual. For that, click on the “Device” Settings of your phone and go to the ‘Date and Time Settings’. Enable the Automatic setup.
Attach your smartphone and Echo to the same Wi-Fi network
If your cell phone and Alexa is placed on different Wi-Fi networks, the Amazon Echo Dot/Echo Show won’t set up.Make sure both are connected to the same Wifi.
Analyze Wi-fi connectivity
If your Wifi is down, Alexa won’t set up and appear offline. Check if the router is working and if the green light is on. If you see the red light, restart the modem to get the Wi-Fi back up and running. After fixing this, turn your Alexa on again. The device will reconnect to the Wi-Fi network and appear online.
Restart or update the Alexa app on your phone
A software glitch can cause so many issues. If restarting and relaunching the app doesn’t work right, update the app. Go to the App Store or Google Play and update to the latest version. If the issue is still restraining, restart the app from its Settings menu, and then relaunch it.
Update the network information
Another big cause of the Amazon Echo Dot/Echo Show Setup problem is that you recently changed your Wi-Fi network name or password. Update your Network information to solve the problem.
Reset the Echo to factory settings
When everything fails, go to the Alexa app and reset the Echo Dot/Echo Show to its original settings. Register to your Amazon account and enter the device details into the app again.
If still, your Amazon Echo Dot/Echo Show won’t set up, official experts have a wealth of troubleshooting resources with considerable knowledge. We are here to help you 24/7. You can call us on the official Alexa helpline number +1-872-888-1589, or simply, connect with us on the chat box.
Think of this as Alexa 101… and you passed! Stay tuned!
Frequently Asked Questions (FAQs)
Launch the Alexa app and choose Devices > Echo & Alexa > [your device name]. Now, click on Settings > Wi-Fi Network. Follow the step by step onscreen instructions to connect your Alexa enabled device to your WiFi network.
If your alexa reminders are not working, then first step would be to restart your alexa echo device. To do so, you will have to unplug the device from the wall socket and then plug it back in. If that does not do much then the next thing you need to do is to check the settings in your alexa app to make sure you have the right time & date set on your phone.