Amazon Echo Show Troubleshooting Guide and Support

One of the most exciting developments in home automation is voice assistants. The Amazon Echo Show is an excellent option if you want to add a smart display to your home. By bringing the best of Alexa into the visual realm, you can use Echo Show to view real-time video from your home’s smart security system, have video calls with friends and family using Alexa Drop In feature, stream youtube, Hulu, Prime Video,run photo slideshows and much more.

However, glitches do occur, and echo show has its small trail of issues. Fortunately, many of these problems are simple to resolve and have straightforward fix. Today in this article, we will take a look at the most common problems of the Echo Show and provide you quick methods for troubleshooting the issue. Have a look at the tips and Amazon Echo Show Troubleshooting Guide given below.

You can even get in touch with our experts by dialing our support number +1-872-888-1589 or by hitting chat box button for quick troubleshooting and instant help. 

Amazon Echo Show Troubleshooting Guide

Besides its amazing capabilities and features, some users encounters various issues with the echo show. So, if you are one of them and facing problems with the echo show then keep reading this blog till the last. This will help you to learn about the various issues and how to tackle it easily in the near future on your own.

Lets dive in!

• Echo Show Isn’t Connecting To Wi-Fi

The Echo Show can have Wi-Fi troubles sometimes , either it’s an intermittent connection or trouble pairing to a network wholly. To get started, ask Alexa, “Are you connected to the Internet?. After that, the assistant will check network diagnostics for whatever Alexa-enabled hardware which is there on your network.

Intermittent Wi-Fi issues are often resolved by hard-resetting your Echo Show. Unplug, and re-plug the Amazon device to see if it reconnects and comes back online. Also make sure not to place your Echo Show near any kitchen appliances like induction cookware, microwave and other electronics as they cause interference and block wifi signals. Even try relocating your device and moving closer to the router if its too far from it and see if that make any difference.

If you’ve recently changed your Wi-Fi password, then check if the Echo Show has the most recent password logged. To do this, swipe down from the top of the screen, tap Settings > Network, and enter your latest password.

• Echo Show Touchscreen Is Unresponsive

Have you noticed that the touchscreen on your Echo Show isn’t as responsive as it was previously? Maybe some parts of the screen are more responsive than others? There could be some reasons for your alexa Show annoyance. Let’s start by making sure your screen isn’t too dirty. After all, the Echo Show is a touch screen device, and although display hubs are designed to withstand our abuse, hey can only take so much of our oily skin and fingerprints.

Wipe your smart display with a good LCD cleaner, paying specific attention to the edges of the screen,  as this is where the most important infrared sensors of your echo show are located. Once there, make sure the sensors on the edges of your Show aren’t blocked and free of any obstructions, as this can affect performance of the device.

• Echo Show Calling Isn’t Working

You can make phone and video calls to friends and family with the Echo Show using drop in feature. If you find that you can’t make the call when you previously could, there are some ways to troubleshoot the issue then. For Drop In and other calling features, your smart home device requires a strong and active Wi-Fi connection. If you experience network problems or issues, follow the steps in the Wi-Fi section above to fix that.

If you`re trying to make a call using your voice commands, there could be possibility that Alexa may not be recognizing the name of the contact you`re speaking. To figure out what Alexa thinks you’re saying, ask, “Alexa, what did you hear?” To figure out what Alexa thinks you’re saying, ask, “Alexa, what did you hear?” to have your voice assistant repeat your last spoken words to her. Also make sure the contact information is correct.

If you have your old phone number or email address linked to your Echo Show, but your contact has a new credentials, then you`ll need to udpate the details in the Alexa app. To do this, open the app, select Communicate, choose the Contacts , then search for the contact you’re having trouble connecting with and check their phone number and other information is upto date.

• Echo Show Has Distorted Sound

Does your Echo Show’s audio become distorted when you listen to music? Fret not! As you are not alone. Numerous alexa show owners have complained and experienced the same issue on first and second generation echo show devices. Some people report hearing the disruption at higher frequencies, while others hear it throughout the mix.

Unfortunately, there is no much specific reason for this error, but it seems more to be a software issue rather than hardware one.However, there are still some things you can do to lessen the effect. First, make sure your smart speaker is receiving a strong Wi-Fi signal. Poor internet connection can cause all kinds of problems with smart devices,right from compressed audio to lower resolution video. If your signal is strong and stable, some users claim that simply adjusting the device volume can eliminate temporary distortion. You can do so through the Alexa app, or using voice commands or using the volume buttons on your show.

Do you still have that buzzing sound? Let’s give a hard reset to your device. Unplug, wait, then plug back in. Play your favorite sound source and see if you still have a buzz or breakdown. If the problem still persists, you can try adjusting the EQ settings on your alexa show. Swipe down and select Settings > Sound > Equalizer from the drop-down menu. Typically  Treble,bass, midrange should all be in the middle of the road. Try adjusting the bass and trebble to see if the buzz goes away.

• Echo Show Screen Is Flickering

Since the first-generation device, the Echo Show has had this issue. What we’re talking about is the pulsed horizontal lines stretching across the screen.

What we’re talking about is the pulsed horizontal lines stretching across the screen. Sometimes the malfunctioning of the device appears at the bottom of the display, where the Alexa indicator is, or it may appear all the way up and down the display. Some Echo Show owners experience it rarely, and some all the time.There are a few things you can try if your Show is flickering. To get started, see if a hard reset helps. Unplug the Echo Show, wait for about 15 seconds, and then plug it back in. If your flicker remains, then you don’ t need to worry.

One factor could be the brightness of your screen. The flicker has been seen on Echo Shows with the display brightness turned all the way up or with speaker units that have adaptive brightness enabled. To begin, try lowering the brightness. To do so, select Settings by swiping down on your echo show. Scroll down < select display < then to the brightness adjustment. If it’s all the way up,lower it. If you’re still seeing flicker, there’s an option for Adaptive Brightness just below the brightness bar that you can turn on or off. This feature is enabled by default. Turn it off and see if the flicker goes away. If not, there is another potential cause, but it’s least likely of the three.

• Alexa Is Unresponsive

Is your Alexa not responding to her wake word? When you say “Alexa” (or another wake word) on the Echo Show, it results in horizontal bar of blue light at the bottom of the display. f there is no light that means Alexa isn’t listening. So how do we fix it? There are several reasons to take into consideration. Let’s start from the simplest to the most complex.

Our first reason is that Alexa can’t hear you. First, rule out the obvious culprits. Have you accidentally turned off the microphone button on your Echo Show? If the mic/camera button is accidentally pressed, it will disable the mic and camera both. If the button glows red, then you`ll know that both are off. To re-enable it simply tap the toggle on button.

If Alexa still doesn’t listen, it’s because of the surroundings she’s in. Although the Show’s array mics do a good job in listening to your commands but due to heavily trafficked kitchen or loud tv noise can cause interference. So, try moving your show to a quieter place. If you’re still having problems, it’s possible that you’re dealing with a faulty Wi-Fi connection. If your Amazon Echo show speaker is not receiving a strong and stable network signal, it will run sluggish or not at all. We recommend that you perform a hard reset. Start with your modem/router and then reset the Echo Show. When everyone is back online. try giving Alexa a voice command. If it still does not respond, try moving the Echo Show closer to the router. It may be worth upgrading your network components if your echo Show is required to remain in an unfavourable location.

• Echo Show Camera Isn’t Working

The drop In camera on your Echo Show is a great communication tool, although it can malfunction sometimes. Many echo show users have experienced a complete video loss during the drop in session. Some have lost sound as well. This is a difficult one, but we’ll start with the easy stuff. To begin, make sure your privacy shutter is not open. Toggle switch next to the camera controls the shutter. he shutter is operated by a toggle switch next to the camera. If you still don’t got video yet, then it may be software bug.

Try a hard reset first. Unplug, wait, then plug back in. Then try to launch the camera. Is there still nothing? To “wake up” their camera, many Show owners had to factory reset their device. To factory reset your echo show device simply press and hold the Volume Down and Mute buttons at the same time. Hold the button down for about 15 seconds until the Amazon boot screen appears.

• Amazon Echo Show Will Not Turn On

If your Amazon Echo Show is not turning on, some of the reason are:

• Device is not fully Charged:

If the device’s screen does not turn on, it may need to be charged. Try connecting your device into a perfectly functional power outlet and charge it before summing up that it is “faulty.” The device will run for roughly 6-10 hours without a full charge, as per Amazon.

• Dirt Inserted in the Buttons

If your echo show device is fully charged and not responding, it could be due to a minor issue such as dirt build-up or residue in the buttons.

Note: Keep your device away from sinks, water and other wet locations.

Step 1: Use neat and clean hands to handle your Amazon Echo Show.

Step 2: Clean the device buttons with a soft, slightly damp cloth. Failure to follow these instructions may result in fire and electric shock. Make sure to not use any harsh chemicals to clean it. If all the previous steps don`t work, try removing the buttons and wiping it carefully under the area.

• Faulty Battery

Plug the Amazon Echo Show into an outlet that you know has power with a charging cord and adapter that you know works. If the device is not switched on, it may be due to a defective battery. Consider changing the battery.

• Faulty Power Adapter

Make sure the power adapter is plugged into a working electrical outlet. If the adapter is not completely plugged in, the device will not charge. Make sure that the charging cable is not twisted or damaged in any way. It’s possible that the power adapter and/or charging cord are defective. Consider getting a new power adapter and/or charging cable.

• Alexa Is Having Trouble With Bluetooth

If you have trouble pairing the Echo Show with Bluetooth speakers and the same hardware, there may be some issues. The first is range. Bluetooth can do some wireless wonders, but it works best when devices are near together. Interference from other hardware can be easily disturbing, especially over long distances. Try to bring the external speaker closer to the Show. If still the two devices wont pair, it’s probably a compatibility issue.

Alexa supports both the Advanced Audio Distribution Profile (A2DP SNK) and the Audio/Video Remote Control Profile for Bluetooth profiles. You won’t be able to pair your Bluetooth device with your Echo Show if it doesn’t support either class.

You need to also make sure that your Bluetooth device is running the latest software and is fully charged. if your device hardware is running on the last third (or less) of its battery capacity. then some basic features may not work. You can notice that when you recharge your component, it works properly with your Echo Show.

• Echo Show Isn’t Pairing With Other Devices

Maybe your Echo Show isn’t connected to your smart security. You may have trouble pairing with the Bluetooth speaker. Sometimes there are problems with device pairing, even with other Amazon Echo products. However, fixes are usually relatively simple. To get started, if the device you want to pair uses Wi-Fi, you need to make sure your Echo Show and the device are on the same network. If not, there is a problem. Put your equipment together on the same network and you should be golden.

No?, then let’s try something else now. If the device you’re trying to connect uses the Alexa skill, you can try disabling and re-enabling the skill to your alexa account. To do this, open the Alexa app, tap Skills and Games, find the skill on your device, select it, and click on Delete. Then add the skill again and try to pair the device with your Echo Show. You can also tell Alexa to add the skill again using voice commands. Make sure to pronounce clearly.

• Alexa plays music on the wrong device

Have you ever tried to play music on your kitchen Echo Show only to have the song start playing on another Echo device? One of the primary reasons this happens is that your Echo Show may be part of a bigger Alexa smart home group, which is less of a bug and more of a device-preferences snag. When you ask Alexa to play music (even if you’re asking for a specific Echo Show or other device) and you have more than one Alexa-enabled device in the same group, Alexa defaults to playing music on the last used device in that room.

There are few ways to get around this. To get started, you can always say the device name you want Alexa to play music on at the end of the command. This will work even if your Echo Show is part of a larger smart home group. If you want Alexa to play music on your Echo Show, you can always choose your preferred speaker in the Alexa app.To do this, you’ll need to go to the Groups option (under Devices). Select the group you want to assign as the default speaker, and then tap Preferred Speaker.

• Alexa isn’t finding a specific device

It can be frustrating when you’re attempting to add a new smart device t to your Echo Show’s pantheon of smart home controls,only to run into what appear to be compatibility concernsissues. Fortunately, there are number of few fixes you can try to get your device working with echo show.

This may be obvious, but you want to start by making sure that the two brands actually work together. While there are thousands of 3rd party devices that are compatible with Alexa, there are some brands that can`t connect to an Alexa ecosystem. You can look for alexa compatible device on your device hardware box or can check that online.

If Device A and Device B are compatible, you want to make sure your that your smart home product is on the same Wi-Fi network as your Echo Show. Our home routers typically broadcast 2.4 GHz and 5 GHz bands for connecting our hardware. For the devices to work with Echo Show, it is must that must be on the same Wi-Fi network as Show.

If everything is checked but not yet successful, try disabling the device skill from the Echo Show and then enabling it again. Or, if all else fails, perform a hard reset of the Show and your third-party device.

To Recapitulate,

Every device has its own advantages and disadvantages. However, solving problems and some glitches in Echo Show is facile and simple. We hope this article may have fix your alexa problems and Amazon Echo Show Troubleshooting issues. If you are still stuck on anything, then feel to connect with our expert team via chat box or can dial official helpline number +1-872-888-1589 for support. We are available 24/7 to assist you with any issues related to alexa device.