Amazon Tap is a wireless portable, voice-controlled speaker that gives you rich, full-range sound. Connect it to Wi-Fi and play music directly via Bluetooth from your phone, tablet or laptop. Echo Spatial Perception (ESP) technology synchronizes your Tap with other Alexa-enabled devices in your home so you can play music in one room and still hear sound from others.
Say what you want to hear—search for songs, answer questions, control smart home devices, order a pizza, and more. And with far-field voice recognition, you can take voice commands from across the room. Tap is compact and portable—plugs into any standard wall outlet or takes it on the road. You’ll be ready for hands-free fun wherever you are.
There is no doubt that Amazon Tap is a excellent device for streaming music. However, many users have reported several issues while using the device. Fortunately, many of these problems are easy to resolve and can be fixed quickly. In this article, we’ll look at the most common issues with the Amazon tap and provide you quick ways to fix them. Check out the Amazon Tap Troubleshooting Guide and tips given below.
You can even contact our experts by dialing our support number + 1-872-888-1589 or using the chat box for quick troubleshooting and instant help.
Beside its incredible features, several customers have reported troubles with the Amazon Tap. So, if you’re one of them and having problem with the amazon tap, then read this blog all the way to the end.This will help you learn about the various issues and how to deal with them quickly in the future.
Let`s dive in!
Broken Power Button
Is there a problem with the power button or is it unresponsive? Follow this guide to assess or evaluate the power button.
Dirty or Faulty USB Port
Can’t charge Amazon Tap using a USB charger? Let’s look at ways to fix this!
Wifi keeps disconnecting, requiring the user to reconnect the Amazon Tap to the network multiple times.
Router Need to be Rebooted
It’s possible that the disconnectivity issue is caused by the router rather than the Amazon Tap. To perform a simple reboot, follow these steps:
Interference with other Wi-Fi enabled devices
Using multiple devices at the same time can cause a slow WiFi connection, which can cause connectivity issues. To resolve this problem, follow these steps:
Wifi Channel is not supported by Amazon Tap
Amazon Tap does not support some channels, such as 5GHz wifi networks. By Switching to a 2.4 GHz channel or a 802.11b/g/n mobile hotspot will ensure that you are running your device on a supported channel. To switch your wireless channel, follow these steps:
Connectivity Issues Caused by a Dual-Band Router
Dual-band routers allows the device to connect to two different types of wireless routers, which can be confusing for the device. . To resolve this issue, you will need to change the settings on your dual-band router to work differently on the two password-protected networks. This will prevent Amazon Tap from switching between the two networks, which would cause device confusion.
You cannot listen and control music or use Alexa voice service without power.
Software hasn’t been updated
Software updates are important to improve device performance and add new Alexa features to it. Avoiding this update can interfere with the device power.
To find out what software is currently installed, do the following:
To update the latest software, follow these steps:
Reset your Amazon Tap
To resolve the power malfunction, resetting Amazon Tap may help resolve the issue.
Bluetooth features, including streaming from your phone or tablet to Amazon Tap, won’t work if:
Amazon Tap isn’t fully charged
Low battery power may prevent the Bluetooth feature from working.
To charge your device, follow these tips:
a) Ask Alexa or Echo : “How much battery is left?”
b) Using the Alexa app, Go to the device “Settings” menu.
c) Use the Amazon Tap Playback controls: Press and hold the volume up and volume down buttons at the same time. Alexa will provide you with the current battery percentage.
Interference Caused by Other Devices & Materials
Although not uncommon, some building materials or other devices that operate on radio frequencies may cause interference with Bluetooth devices. To resolve this issue:
Move the device you want to pair as close as possible to Amazon Tap. Reduce the number of possible interfering objects between devices as much as possible.
Bad Connection Between the Devices
Delete all Bluetooth connections using settings in the Alexa App. Start by reconnecting the device that is experiencing problems connecting to the Amazon Tap.
Amazon Tap requires a hard retart
Hold down the power button for 5 seconds until the light turns on and the device turns off. Then restart the device and try to pair it with Bluetooth device again.
Amazon Tap needs to be reset to its factory defaults
Finally, consider resetting your Amazon tap to its factory defaults as a last resort. You need to configure the device from the beginning and re-enter all the settings. Use this step-by-step guide to reset your device :
For more information on how to setup amazon tap, you can even connect with our alexa experts on chat.
Faulty Bluetooth and Wifi Microchip
If your Bluetooth speaker still wont not connect even after following our Bluetooth connection guide, it could be a hardware issue then.
If your Amazon Tap won’t hold a charge or turn on it may be time to troubleshoot the issue then.
Obstructions Between the Charging Craddle
Dirty or Faulty Charging Craddle Port
Dirty or Faulty USB Port
At maximum volume, is the sound from your Amazon Tap still quiet.
Adjust Bluetooth Device settings
Adjust Bluetooth Distance
At maximum level, the Amazon Taps sound is distorted or not loud enough.
To de-register your amazon tap follow the steps given below:
From the Amazon account:
For Factory Reset
To factory reset your alexa tap follow the steps givev above .
Turn your Amazon Tap off and back on again. Tap and hold the power button until it fades (about 5 seconds). Then tap on the power button again. If your Amazon Tap is still not responding or unresponsive, reset your device .
Each device has its advantages and disadvantages. However, resolving issues and glitches of amazon tap is simple and quick. We hope this article have help you fix your alexa problems and Amazon Tap Troubleshooting issues.If you’re still having trouble, use the chat box or contact us on our official helpline number +1-872-888-1589 to speak with one of our alexa experts. We are available 24/7 to assist you with any issues related to amazon tap or any other alexa device.