Amazon Tap Troubleshooting Guide and Support

Amazon Tap is a wireless portable, voice-controlled speaker that gives you rich, full-range sound. Connect it to Wi-Fi and play music directly via Bluetooth from your phone, tablet or laptop. Echo Spatial Perception (ESP) technology synchronizes your Tap with other Alexa-enabled devices in your home so you can play music in one room and still hear sound from others.

Say what you want to hear—search for songs, answer questions, control smart home devices, order a pizza, and more. And with far-field voice recognition, you can take voice commands from across the room. Tap is compact and portable—plugs into any standard wall outlet or takes it on the road. You’ll be ready for hands-free fun wherever you are.

There is no doubt that Amazon Tap is a excellent device for streaming music. However, many users have reported several issues while using the device. Fortunately, many of these problems are easy to resolve and can be fixed quickly. In this article, we’ll look at the most common issues with the Amazon tap  and provide you quick ways to fix them. Check out the Amazon Tap Troubleshooting Guide and tips given below.

You can even contact our experts by dialing our support number + 1-872-888-1589 or using the chat box for quick troubleshooting and instant help.

Amazon Tap Troubleshooting Guide

Beside its incredible features, several customers have reported troubles with the Amazon Tap. So, if you’re one of them and having problem with the amazon tap, then read this blog all the way to the end.This will help you learn about the various issues and how to deal with them quickly in the future.

Let`s dive in!

• Amazon Tap Won’t Turn On

Broken Power Button

Is there a problem with the power button or is it unresponsive? Follow this guide to assess or evaluate the power button.

Dirty or Faulty USB Port

Can’t charge Amazon Tap using a USB charger? Let’s look at ways to fix this!

• Try it with another USB charger. If it works, there is a problem with your charger. Replace the charger and it’s a quick fix!
• Make sure the USB port is clean. Sometimes dust particles and dirt stuck to the port. Blow out the port or gently clean it with a toothpick.
• if your Amazon Tap still doesn’t work properly after plugging it in, it may require a new USB port. You can find out how to replace it “here”.

• Amazon Tap Won’t Stay Connected to the Wifi Network

Wifi keeps disconnecting, requiring the user to reconnect the Amazon Tap to the network multiple times.

Router Need to be Rebooted

It’s possible that the disconnectivity issue is caused by the router rather than the Amazon Tap. To perform a simple reboot, follow these steps:

• Unplug your modem or router.
• Wait for few minutes.
• Plug in and turn the router on.

Interference with other Wi-Fi enabled devices

Using multiple devices at the same time can cause a slow WiFi connection, which can cause connectivity issues. To resolve this problem, follow these steps:

• Turn off any devices that aren’t in use right now.
• If you can’t turn off Wi-Fi enabled devices, just move as far as possible from it to reduce interference.
• To ensure a stronger connection, move your device closer to the router.

Wifi Channel is not supported by Amazon Tap

Amazon Tap does not support some channels, such as 5GHz wifi networks. By Switching to a 2.4 GHz channel or a 802.11b/g/n mobile hotspot will ensure that you are running your device on a supported channel. To switch your wireless channel, follow these steps:

• Check the default IP address at the bottom of your Wireless router.
• Open your Web browser and type in your IP address into the address bar.
• Log in to your account.
• Go to the router’s settings page.
• Navigate to the Wireless Settings page.
• Switch from 802.11 band to 2.4 GHz.
• Save the changes.
• Forget this network using the Alexa app, then reconnect.
• Turn the device on and off several times to test and see if it resolves the disconnecting issue.

Connectivity Issues Caused by a Dual-Band Router

Dual-band routers allows the device to connect to two different types of wireless routers, which can be confusing for the device. . To resolve this issue, you will need to change the settings on your dual-band router to work differently on the two password-protected networks. This will prevent Amazon Tap from switching between the two networks, which would cause device confusion.

• Amazon Tap Power Goes off Randomly or Repeatedly

You cannot listen and control music or use Alexa voice service without power.

Software hasn’t been updated

Software updates are important to improve device performance and add new Alexa features to it. Avoiding this update can interfere with the device power.

To find out what software is currently installed, do the following:

• Select “Menu” in the Alexa App.
• Go to “Settings” from there.
• Tap on your device.
• Move down to “Device Software Version” in the “About” section.
• The current software version will be listed at the bottom of the page.

To update the latest software, follow these steps:

• Make sure your Amazon Tap is connected to an active Wi-Fi connection.
• Avoid saying anything to your device or using the Alexa app while installing the new firmware update.
• When the device is ready to update, the light or ring on the device will turn pulsing blue.
• The software update may take up to 15 minutes, depending on your Wi-Fi connection.

Reset your Amazon Tap

To resolve the power malfunction, resetting Amazon Tap may help resolve the issue.

• Press and Hold down the Wi-Fi/Bluetooth and Previous buttons together for about 12 seconds until the light indicators turns orange, and then blue.
• Wait until the lights turn orange.
• Now,use the Alexa app to set up your Amazon Tap again.

• Amazon Tap Won’t Connect to Bluetooth

 Bluetooth features, including streaming from your phone or tablet to Amazon Tap, won’t work if:

Amazon Tap isn’t fully charged

Low battery power may prevent the Bluetooth feature from working.

To charge your device, follow these tips:

• Place your Amazon Tap on the Charging Cradle to start charging.
• Connect the Charging Cradle to one end of the micro-USB cord.
• Connect the other end of the micro-USB cable to the device power adapter.
• Plug the power adapter into an electrical outlet. The power button will glow when the device is charging.
• To check the device current battery level, do the following:

a)  Ask Alexa or Echo : “How much battery is left?”

b) Using the Alexa app, Go to the device “Settings” menu.

c) Use the Amazon Tap Playback controls: Press and hold the volume up and volume down buttons at the same time. Alexa will provide you with the current battery percentage.

Interference Caused by Other Devices & Materials

Although not uncommon, some building materials or other devices that operate on radio frequencies may cause interference with Bluetooth devices. To resolve this issue:

Move the device you want to pair as close as possible to Amazon Tap. Reduce the number of possible interfering objects between devices as much as possible.

Bad Connection Between the Devices

Delete all Bluetooth connections using settings in the Alexa App. Start by reconnecting the device that is experiencing problems connecting to the Amazon Tap.

Amazon Tap requires a hard retart

Hold down the power button for 5 seconds until the light turns on and the device turns off. Then restart the device and try to pair it with Bluetooth device again.

Amazon Tap needs to be reset to its factory defaults

Finally, consider resetting your Amazon tap to its factory defaults as a last resort. You need to configure the device from the beginning and re-enter all the settings. Use this step-by-step guide to reset your device :

• Press and hold the Bluetooth/Wifi button and the previous button for about 12 seconds. The lights on Amazon Tap will turn orange and then blue.
• Wait until the lights to turn off and on again. The lights indicators will turn orange and Amazon Tap enters setup mode.
• Open the Alexa app, connect your device to a Wi-Fi network, and register it again to your Amazon account.

For more information on how to setup amazon tap, you can even connect with our alexa experts on chat.

Faulty Bluetooth and Wifi Microchip

If your Bluetooth speaker still wont not connect even after following our Bluetooth connection guide, it could be a hardware issue then.

• Amazon Tap won’t hold a charge

If your Amazon Tap won’t hold a charge or turn on it may be time to troubleshoot the issue then.

Obstructions Between the Charging Craddle

• Remove the Amazon Tap from the charging cradle after unplugging it from the wall.
• Remove any obstacles that might be obstructing the device. If there are no obstacles, go to the next step in the troubleshooting process.
• Reattach the device to the charging cradle and plug it back into the power for at least an hour and check the battery status.

Dirty or Faulty Charging Craddle Port

• Remove Amazon Tap from the charging cradle and unplug the charging cradle from the wall.
• Check for dirt or debris in the charging cradle port. Use a can of compressed air to blow out debris from the port.
• Reconnect the device to the charging cradle and plug it into the outlet. After an hour, check the battery status. If the device is charging, the charging cradle may be defective. Replace the charging bay or charge the device via USB.

• Audio Sound is Distorted 

At maximum volume, is the sound from your Amazon Tap still quiet.