How to Fix It When Alexa Says Echo Device Is Offline?
Alexa fans are everywhere! This smart digital assistant is highly popular worldwide. It can control many different devices around your home. Maybe this is why you have bought it and landed on this blog! Sometimes the Alexa says Echo device is offline, which makes users wonder about the cause.
Trying to troubleshoot modern technology is getting more complex but smoother over time. An Amazon smart speaker is a part of multiple product systems, which is technically machines. It may eventually fall or be involved in some crashes. If your Echo device is offline, we are here to help. Here is a complete troubleshooting guide for the Alexa devices offline issue. Read down the list and try the steps to see which one works for you.
But before that, let’s discuss the relevant causes to know the exact situation!
Causes Of Alexa Saying Echo Device Is Offline
There are several reasons why the Alexa app says Echo device is offline and unable to respond. The most common reason is the outdated Alexa app version. Or even simply, the Echo might not be connected to power. The Wi-Fi may be spottily causing Alexa devices offline. While you may not be sure of the exact reason, you can still continue with troubleshooting as it is very easy. Once you get to the root of the problem, you can get your device back in sync. Keep reading to find out your reason and see what you need to do when your Alexa appears online.
Troubleshooting Alexa App Says the device is Offline Issue
Try these troubleshooting steps in order, from simple fixes to more problem-solving.
- Restart the Echo Device
First of all, the easiest solution we have is restarting the device. When the Echo device is offline, remove the power adapter from the outlet and wait around for a few seconds before plugging it back in. Check if power source is working correctly. Now you might also have to remove the batteries (in the case of some models). This is an excellent way to start your process!
- Check Your WIFI Connection
While the Alexa app says Echo device is offline, sometimes the cause of the problem is simple. Before proceeding, ensure that you have a stable internet wifi connection. Because there can be some issues with your internet connection or outage in your area. Also, more if someone has recently changed either your WiFi name or its password. All you have to do here is update the correct wifi information and the problem should be resolved.
- Proper Power Connection
Another reason why your Alexa device is offline can be a power connection issue. Check if the device is plugged in properly or if the power bar attached to it doesn’t get turned off. Sometimes the solution is simple than the problem itself. Now that everything is correctly plugged in, you can be sure that the cause is different.
- Put Your Smartphone and Echo on the Same Wi-Fi Network
Communication is the key! To interact with the Echo devices, a smartphone and the Alexa app are important. You must ensure that your phone and Echo are both connected to the same wifi network. Moving them to the same room should be pretty easy. If not this, you can switch them both to a new internet connection, which is potentially in a good range.
- Restart & Update the Alexa App on Your Phone
Closing out of the Alexa app can fix the Amazon Alexa App Offline issue. Communication blockages are not just because of phone connectivity, it can also occur because of app bugs. Close the app completely and reopen it to see if the Alexa app itself is offline or not. In some cases, investigating the app has revealed more problems than the device. You can uninstall and reinstall the application to solve the Alexa devices offline problem. You must also download updates for the Alexa app. Open the app to find the current version.
- Open the Alexa app.
- Click on the primary settings.
- Navigate to the About section
- Find the app and the device software versions.
- Handle Connected Devices on Wifi
One of the reasons that your Alexa app says device is offline is multiple connections. Different devices using the same wifi can also be the cause of this problem. Most wireless routers can control 52 devices connected at a time. It sounds like a lot because modern technology has made us more connected than we even realize. If you are facing an Amazon Alexa App Offline issue, your WIFI router may not be able to take on more.
- Move the Echo Closer to the Router
If your Alexa Says device is offline, you can try to move it closer to the router or wifi access point. This is a great solution! You can also move other wireless devices or machines out of the path between your Echo and router. If your Alexa device keeps going offline, move it closer to strengthen your potential signal. Get rid of household appliances and devices that are interfering with the connection; it can be microwave, a radio or anything. Having a clear path between both is important.
- Reset the Echo Device to Factory Settings
Now after trying all this, you can go for this step as well. Locate your Alexa app and scroll through the devices available until you find yours. Toward the bottom, you will see the reset option. Confirm the factory reset to begin the process. But if you want to remove it from the device, you will need a paperclip or similar thin element to hit the reset button. Hold the button for a few seconds and then leave. Wait for the lights to turn on. The exact process for performing a factory reset may vary from device to device. Newer models of Echo, Echo Dot, and Echo Plus need you to hold the “Action” button for 25 seconds.
Ask For Help
If you are tired of trying Amazon Alexa App Offline troubleshooting tips and nothing has worked, you may seek help from the experts. If you are still hear Alexa says device is offline, our customer support can help you get out of this. Dial up the official helpline number or share your queries in the chat box. Remember, only expert technicians can help you get to the source of the problem!
