No doubt, Alexa is an incredible choice, just like any other smart device, but the additional features make it more attractive. Once you connect Alexa with others, you can enjoy a more convenient and automated life each day. But still, it’s a machine which can stop working sometimes and fail to discover certain devices. But have you ever wondered why Alexa can’t find my device? This is because Alexa doesn’t support that device or there could be some other reasons!
Echo Dot does many amazing things, but it does not always work as we would like to. Alexa error messages happen and while sometimes they are valid – sometimes they aren’t. It becomes annoying when you ask Alexa to do something or if your smart light not changing color, or your smart TV not turning on. So what do you do if she doesn’t correct it? This is why this blog is here. Today, we are going to discuss the “Echo Dot doesn’t support that” error and troubleshooting guide to fix it. So, let’s begin!
Most Amazon Echo owners have had this alexa error at some point. You ask Alexa to do something, such as turning on your bedroom light, changing the color of your living room light, or even turning on the Smart TV. Then she responds back with, “Sorry, [Name of device] doesn’t support that”.
Most of the time it will work especially if she’s done it before with no problem! But what if it does’t work out?
Also read: How to change the amazon account on alexa
One of the problems you may encounter is when asking Alexa to control your smart TV. Alexa may say something like “TV doesn’t support that” – or just do nothing at all which can be really frustrating, The problem could be for many reasons. The primary reason is device limitations. There could be possibility that the smart TV may not be compatible with the Alexa app unless it’s built-in like in case of Samsung Tv. The second reason is only one Fire TV can be controlled per amazon echo. Although you can add more than one Fire TV`s in the Alexa app, but each of your Echo devices can control only one of them.If you have more than one Echo and a TV, you can configure them so that your other amazon echo can control the other TV.
If you’re trying to control your smart TV with the incorrect Echo, you will definately receive an Alexa error message. Resolving this problem of alexa not controlling your smart tv need some trial and error because different methods work for different situations. Check your firmware updates for your Echo, Alexa app, or the television. If the software update recently occurred, they can sometimes reset or change your settings of your device. Next.see if your Echo Dot is linked to the right television. For this, you have to navigate towards the Alexa app and go to Settings. Then move towards “TV & Video” & choose “Fire TV”. This will let you know which Echos are linked to which TVs. Restart the Alexa app, as well as your Echo, to make sure that everything is set. If everything is working now, that’s fantastic! If this is not the case, you may need to contact our alexa experts for more!
Another issue faced when an Alexa error occurs is when asking Alexa to control your smart lights like bulbs or light strips. For example, if you want your living room to turn blue and you hear Alexa or Echo dot saying “Sorry, Living Room doesn’t support that.” If you have a smart light that displays different colors and now it is not showing any, you have to do some troubleshooting. Navigate towards the Alexa app’s settings like you did in the previous case. If any or your firmware updates are pending, this can be happening because of it. Check your wifi connection because smart lights can disconnect or unpair from their respective apps. If nothing works, you have to set them up again. Check your settings first, and then reboot your Echo by unplugging it. Plug it again now! Force-closing the Alexa app, as well as any other apps that control the smart lights (such as GoSund, Philips Hue, and so on), can also help reset things.
Another issue that arises frequently is the naming of groups or devices in the alexa app. If you use Alexa Groups, the names of your groups, as well as other devices, can be confusing for Alexa. For example, let’s say you have a group name called Living Room and it has lights and smart devices in it. If you tell alexa to turn on the bedroom light, it may cause confusion. You are likely to face “Sorry, Living Room doesn’t support that” error”. To avoid this, make sure to label groups and devices separately so that it doesn’t cause conflict with echo or echo dot.
Some times the device “Alexa Doesn`t Support that” error occurs because there is a problem with the skill connecting Alexa to smart device. Alexa Skills allow your smart devices to work seamlessly with Amazon echo or echo dot. If a bug or malfunction occurs, this can lead to major issues. The skills work with various smart lights, TV and smart cameras,thermostasts.garage door opener as well. In your troubleshooting journey, you have to unlink the skills and then relink them. Remove the devices from the Alexa app and then add them again if you are facing “Echo Dot doesn’t support that” error.
Once you connect your smart devices to Alexa you can enjoy a more convenient and automated in everyday life. If you have smart device and if Alexa does not recognize device then don`t panic! Follow the troubleshooting steps given below to easily fix Alexa can`t find my device issue.
Also read : How to fix Alexa not discovering devices
So now that you have read the “Alexa Doesn`t Support that” or “Echo dot doesn`t Support That” troubleshooting guide. You can resolve issues when Alexa can`t find your device. Fortunately, there are ways to fix Alexa errors. But if you are still experiencing any issues, connect with the Alexa helpline today. Ask your query in the chat box or just call the toll free number to discuss the problem.