Fix Alexa Not Connecting To Ring Doorbell

Ring Doorbell is going to make your life easier and more convenient. You will know whether or not there is anyone outside your home. Use the cross-function to manage your guests by viewing them through the Ring doorbell camera. With Amazon’s show’s microphone, you can communicate with them. So now you don’t have to use your hands, just give voice commands and that’s it! But there are certain times when users face the Alexa not connecting to ring doorbell issue. Well, there are certain reasons and in this guide we will explain the causes which results in ring doorbell not connecting to alexa issue. Let’s have a look at them:

Reasons Behind Alexa Not Connecting To Ring Doorbell Issue

• Maybe smart device companion app is outdated.
• Maybe device not set up properly.
• Account details and login credentials might be wrong.
• The UPnP in router settimgs might be disabled.
• Outdated Alexa device software.

Fix Alexa Not Connecting to Ring Doorbell Issue | Easy Steps

If you dig deeper, you may find more reasons that is causing Alexa not discovering ring doorbell issue. First you need to set up the things correctly to resolve the issue. Whatever the reasons are there behind this issue, our detailed troubleshooting guide will help you to fix this problem easily. So let’s dive deep to know the easiest way to deal with ring doorbell not connecting to alexa issue , and try the below-listed steps to fix it quickly.

•  Check if both devices are connected to the same WiFi network

To connect other devices with alexa, it is important that both devices should be connected to the same Wi-fi network. Your Amazon Alexa app, Ring smart device,  Alexa speaker device, and smart device companion app must be connected on the same WiFi. Each device sends signals to another device using radio waves. Your router delivers these signals to devices; so if any of those devices is connected to another network, signals won’t reach them successfully. Always remember that you may have multiple networks available from 2.4GHz to 5GHz in your home so make sure both ring doorbell and alexa device should be connected on same frequency.

• Check if Ring Doorbell is set up properly

If you are facing an Alexa not discovering ring doorbell issue, check if your ring doorbell is set up properly. Alexa always detects the devices that are already on and set up. Since Alexa uses radio waves, so your ring doorbell must first be connected to WiFi. Set it up to its companion app in order to control and you can also customise the device’s settings better.

• Enable SSDP / UPnP in your router settings

WiFi routers have Universal Plug and Play (UPnP) protocols that allow devices to be discovered. This helps smart devices to connect and communicate easily. If you are facing an issue with your ring not connecting to Alexa, disabled SSDP/UPnP in your router settings could be one of the reason. So make sure to enable it by going into the settings.

If  you need more information about that, you can contact our alexa experts by using chat bot. 

• Double-Check Your Login Credentials

Encountering Alexa not connecting to the Ring Doorbell issue can be due to wrong login details. Make sure you have entered the correct login details (username and password) in the companion app. Users often type the uppercase first letter of a password or add a space before or after the username. So, make sure there is no space before or after the username or password you entered correctly.

• Skill not enabled

Skills are essentially the Amazon system’s manufacturing apps.Smart devices come with Alexa skills built in. Some of them require you to install the Amazon skill first to connect. You need to download the particular skill to give Alexa access and control to the specific smart home device. If the ring is not connecting to Alexa, installing its skill may resolve the problem and make sure to enable it in the alexa app.

• Outdated version of Alexa app

So when was the last time you updated your Alexa app? If you have counted months, it’s time to update your app instantly. The Alexa not connecting to ring doorbell issue can be caused by an outdated version of the app as well. The Amazon Alexa app acts as a bridge between your device and internet connection. If the app is having some issues, your Alexa speaker can also malfunction. It may not receive signals even from other devices. So ensure that you are using the latest version of alexa app on your smartphone.

• Examine the firmware version

Alexa devices also have firmware and regularly receives system updates. If your device has an old firmware version, it may not receive signals from your smart device. Outdated devices are prone to software bugs and viruses. They can block radio signals and can experience modification attacks. Usually, Alexa updates itself automatically, but in some situations, you have to do it yourself.

• Old version of companion app

Now that you have updated your device and Alexa app. Check whether your  companion app is working perfectly or not. No matter how much you troubleshoot your Alexa device or app, nothing will get resolved if your ring app is facing a problem. The companion app can face this issue due to  software bugs or outdated firmware. So just update it and refresh the app.

• Complicated device name

Have you ever connected your ring doorbell to your Alexa device before? And have you changed the name recently? If so, then this must be causing the issue. When you change the name of your smart device, you have to let Alexa rediscover it. And if Alexa has rediscovered your device and it still stopped responding, then  Alexa might be struggling to understand the smart device name. Alexa faces difficulties picking complex names especially those which have numbers or special characters. So while renaming your smart device, make sure use those words that Alexa can easily understand it and which are easy to pronounce.

• Microphone Turned Off

This may sound stupid, but sometimes users face Alexa wont connect to ring doorbell issue because its microphone is off. When you say “Alexa, discover my devices,” and it automatically connects your smart home device to Alexa. But if microphone is muted, Alexa will not respond or hear anything. When the device is muted, it flashes a solid red light. Make sure to check that.

Final Words

So, now this is your troubleshooting guide for Alexa Not Connecting To Ring Doorbell Issue. We hope you have found your solution, and if not, contact the experts now. Dial +1-872-888-1589 today and ask the official Alexa consultants about your issue. Get the solution instantly by asking your query in the chat box. We will be more than happy to assist you!