Alexa is a virtual assistant AI or smart digital assistant that is accepted by a broad part of the population globally. It offers you a gratified user experience by playing the radio, setting timers, checking the weather, delivering news, sharing sports scores, and so much more. You can also use it with other smart devices like smart security, cameras, ring doorbells, etc. Alexa has been an integral part of our life due to its amazing functionalities but the problem starts when we see Why is my Alexa Offline?
Well, the issue seems to be complicated but can be resolved quickly and easily with this troubleshooting guide. Many reasons can trigger the Amazon Echo Offline issue, so you have to read the steps carefully. So let`s begin!
Note: These troubleshooting steps apply to Alexa-enabled amazon echo devices such as echo, echo dot, echo plus, echo studio, amazon tap, echo flex, echo show, etc.
Amazon Alexa completely relies on the Wi-Fi connection to function properly and run smoothly. When Alexa’s device is offline, it may cause frustration for users. Before diving deep into the solutions, let us see the causes first:
While you may not know the exact reason why Alexa Device is offline. But the good news is that resolving this issue is quite easy. Once you`ve identified the root cause of the problem, you will be able to get your devices back online quickly. So keep reading to find out the troubleshooting solutions.
You expect your echo device to perform properly every time. Oftentimes, you face various errors when all Alexa devices go offline. But rest assured, it can be resolved on your own with some straightforward steps.
Make sure that Echo Device is plugged in
Echo device requires power for its function. Check if the outlet has power in which your device is plugged in with its original power adapter that came with the actual packaging. If the power outlet is bad enough to provide a proper supply to the device, Alexa offline error can occur. So if the outlet is bad, unplug your device and plug your device into some working power outlet. Sometimes the solution to the Echo Plus, Echo Studio Offline problem is a lot simpler than you would have thought. Check if your power cord and adapter are in good condition and not damaged.
Ensure that both devices are connected to the same WiFi network
The system will work if Amazon Echo and smartphone are connected to the same Wi-Fi network. You may have various networks accessible in your home, ranging from 2.4GHz to 5GHz. Make sure the devices are connected on the same frequency.
Update your Wifi Information
If you’ve recently updated your router or modem, you will have to update the new wifi information in the Alexa app as well. This is why some users face Why is my Alexa Offline issue. See whether your wireless router has any firmware updates available. Update that timely.
Power-cycle Alexa Device
This method is quite simple & easy to perform! If you are experiencing an Amazon Echo Offline issue, unplug your echo device from the power outlet, leave it unplugged for at least 30 seconds, and then plug it back. Let the device reboot to see if that solves the issue.
Check the Internet Connectivity
If your echo device isn`t connected to the WiFi network, maybe the internet is down. Verify if the router is fully functional and working. You can check the connection status of your wifi network by verifying the lights on the router. If it shows a green light, your internet is working. If it shows a red light, it means there is a problem with the router. You can reboot the router and see if that solves your Alexa offline problem.
Determine the Wi-Fi signal strength
If still, your Alexa Device is offline proceed ahead. Sometimes weak wifi signal is the main culprit. Check your Wi-Fi signal strength by paying attention to the Wi-Fi bars on your smartphone. Four or five curved lines usually indicate a strong WiFi connection. You can relocate and move your Alexa-enabled device closer to your router as it will boost wi-fi signals.
Change the Wireless Network
The Alexa app gives you the option to connect your speaker to a different network. You can do this by changing the SSID or password of your current network. However, you will have to reconnect to the network again. Make sure to switch your device from a 5GHz network to a 2.4GHz frequency.
Keep the Echo Away from sources of interference
Ensure your Echo device is away from devices such as microwave ovens, baby monitors, wireless cordless phones, or other electronic devices. These may cause Amazon Echo Offline issues as they build interference and block signals. Also, check that your echo device is eight inches away from any thick walls or windows.
Improve the Wifi Speed
There could be possibility that you may have too many devices using your wifi. Most wireless routers can only handle upto 52 devices at once. Although it sounds like a lot, but with modern technology you may can more connected than you even have realize. If such is the case, your wIreless router may not be able to take on more causing network congestion and therefore leading to Amazon echo offline error. In that case, simply disconnect the devices that are not in use. Routers never notify you when this happens, So check to see & disconnect any unused devices to solve the offline error.
Note: Each wireless router is different & some latest ones can handle more devices, while the other wifi routers may not be able to handle more than 45 as well.
Dusty Echo Device
Haven’t cleaned your device for a long time? Well, now it’s time to give Alexa’s speaker a deep clean. Some fine dust particles might have clogged the hole, therefore the Alexa offline issue manifested.
Update Amazon Echo Software Version
Alexa devices receive software updates automatically over Wi-Fi. But if your device is running on an outdated software version, then it may appear offline in the Alexa app. Check and update the echo device using the Alexa app.
Restart the Alexa App
Sometimes a simple software glitch can lead to All Alexa devices offline issue. Restart the Alexa app by navigating to the settings menu and then relaunch the app.
Register Your Device
Whenever you purchase the Alexa device online it gets registered to your Amazon account. If the echo device doesn’t show up in your app, you have to deregister and re-register it again. You can take our experts help for this.
Update your Alexa App
Remember when you last updated your Alexa app? May be you don’t have any idea how to update the app manually. Follow these steps to do so
Go to the software update page and check if there is a software update for the same model number. In case you don’t find your device model number, then you can choose forced update by saying “Alexa, check for any software updates.” Don’t use the Alexa Device while installing software updates.
Reset Your Amazon Echo
If everything else fails, the last step is to reset the amazon echo to its default settings. If you are not sure how to do it, Alexa Experts can assist you.
This was the complete troubleshooting guide on how to Fix Alexa Offline or Amazon Echo Offline issue, and these steps will surely help you resolve your device. Now you can enjoy the incredible & amazing features of this smart home device. However, if the Offline Error still persists then we would suggest making contact with our team for more advanced and efficient solutions. You can reach out to us through chat support or by dialing our helpline number shared below.
Frequently Asked Questions(FAQs)
This problem persists when alexa echo device doesn`t complete the setup. To fix this issue, verify if your device is connected to active wifi connection. Also ensure that you are running the latest version of amazon alexa app.
Without an internet connection, Alexa devices will not work properly. However, some features, such as the ability to use them as a Bluetooth speaker or an alarm clock, can be used offline.
The most common causes are problems with your Wi-Fi connectivity or power loss where the device is plugged in. There are other factors such as Alexa Application issues on your smartphone, but these are less common.