Fix “Alexa Server Is Unresponsive” Issue With Quick Steps
“Alexa, I said turn off the lights.”
But unfortunately, the Alexa device is unresponsive! Alexa can sometimes be hard to predict, it can talk a lot but at the same time it can become unresponsive as well. So if you are wondering why Alexa says the server is unresponsive, this blog is just for you!
The issue can be frustrating, but it happens usually due to minor mistakes. However, the Amazon Alexa server being unresponsive issue can be resolved easily.
The outstanding features of Alexa are popular among people these days. Especially with the Echo Dot’s ability to connect to several other smart home devices. Combining Alexa with Echo makes your home smart. However, if Alexa device is unresponsive, it can be a big issue. Turning Alexa off and on is a total pain when Alexa says “the connected device is not responding.” So, here we are back again to guide you through the troubleshooting journey to easily fix Alexa Server Is Unresponsive issue with quick steps. Let’s get started!
Why Alexa Server is Unresponsive?
After spending a high amount on researching the problem, we have got a few causes behind alexa server is unresponsive issue:
- If one or more cables are not connected correctly, Alexa may not respond.
- A slow internet connection is major reason that the Alexa device is unresponsive. The Alexa device won’t connect and respond in such a case.
- The router’s connectivity range can also impact the response. If Echo device is placed too far from the router, it won’t respond.
- Make sure you are connected to the wifi network with the correct password. Otherwise, your device will not work properly.
- Physical devices like baby monitors, microwave ovens, televisions, and thick walls can block the wifi range. Which is why Alexa app says the server is unresponsive.
How to fix Alexa device is unresponsive issue?
Finally, the good news is that whenever the Amazon Alexa server is unresponsive, you can fix it all by yourself. if your Alexa device lights up blue, this means Alexa is paying attention. But if it doesn’t light up blue, that means Alexa’s server is unresponsive.
Check Wifi Network- Wondering why does Alexa say the server is unresponsive, first of all check the wifi connection of your home. Internet connection can be inactive or unstable, which causes connectivity problems between Alexa and the smart device. Make sure the connection is active and, if not, restart the router. Maybe someone in your home has changed the password. Check to see if that’s the case and update the settings accordingly.
Power Connectivity- This may sound a little bit silly, but power plays a major role. The most common mistake in Alexa device is unresponsive issue is actually caused by this. There are chances that one of your family members has disconnected the device by accident. Or you have done it yourself and later forgotten about it. Alexa can’t be controlled with power. Make sure your Alexa device is connected to the power supply and switched on.
Uninstall and Reinstall the App- Can you access the Alexa app or your Alexa app says the server is unresponsive? Try opening the app and seeing if your device responds to your voice commands. If it doesn’t, delete it and reinstall it again. Of course, it’s not that simple. But it all depends on your operating system because this step is easy and requires no extra work.
- Go to the Alexa app and click on “Skills & Games,”
- Now click “Your Skills.”
- Find the desired skill and tap on “Settings,” and then “Disable Skill.”
- Make sure the disabled device is no longer there.
- Disconnect, restart, and connect again.
Toggle the Alexa Skill- If the problem of the Amazon Alexa server is unresponsive still remain, you have to deal with the device again. Connect to your account on mobile app. Click on “More,” and then on “Skills & Games.” ti reach the “Your Skills” option. Look for the skill or device, just add what you need to. And in either case, if you find your device in Alexa’s skills, then try alternative ways to deal with this.
- After finding your device in the app, click on “Settings.”
- tapon “Disable Skill” to disable the device within Alexa.
- Now look for devices. If it is not mentioned there, you have successfully disabled it.
- Disconnect your device and restart the router.
- Now again in the “Devices” section, look for your device.
- Reconnect everything and see if the device becomes responsive.
Incompatible Smart Hub- So if your Alexa device is unresponsive, there might be an issue with the smart hub. Have you enabled their Alexa skills already? It may be that your smart hub is not compatible with your Alexa device. Alexa works with a thousand appliances, but not with a few. So, if your smart hub is not Alexa-registered, you are likely to face the Amazon Alexa server is unresponsive issue. You can check this by visiting Amazon’s Smart Home page.
- Visit the link and tap on “Voice Assistants & Hubs.”
- Enter the model number and brand on search bar.
- If your smart hub model didn’t show up, then it is not compatible.
Low Internet Bandwidth- We all know Alexa devices use WiFi to work. Why does Alexa say the server is unresponsive? It can be due to bad internet connection. Make sure you are subscribed to an unlimited WiFi plan. Your internet service provider sets a monthly data limit and when it is reached, internet slows down. There’s no way you can monitor your exact usage but manage the data well on your own. You can also set a time limit using other gadgets. Disconnecting not-in-use devices can also help you in this.
Muted Microphone- If Alexa device has light on but Alexa app says the server is unresponsive, you have to act. See what is the color of light. If the light is red, then your Alexa device microphone is off. No matter how hard you scream, muted Alexa device is unresponsive. To unmute your Alexa device, press and hold the microphone button. Some devices have typical microphone icon. while some have slashed circle. Also read pit the LED guide given here whenever you face this issue:
- Red light: muted.
- Spinning blue: starting up.
- Blue light: on/listening.
- Yellow light: new notifications.
- Purple light: “do not disturb” mode on.
- Green light: incoming call.
- Orange light: “set up” mode or connecting to WiFi.
Power Cycle the Device- You mave have read this term previously before. Its about turning things off and on again. This is a useful technique when the Alexa server is unresponsive. Power cycling a device is pretty straightforward and easy to do. Turn the device off and remove the plug from the outlet. Now wait for few seconds and plug the device back in. You have successfully power cycled your Alexa device.
Update the Firmware– Whenever Alexa app says the server is unresponsive, check for firmware updates, Firmware is basically software that makes your Alexa device work. Well, it is not perfect and prints bugs that may cause unresponsive issues. You can get rid of all this by upgrading to its latest version. Find the exact model and figure out the details of the firmware update. . Before you get to the update, back up the current version. Follow the instructions given by experts carefully.
Factory Reset the Device- If all if this fails and still Alexa device is unresponsive, you can still try a factory reset. It will wipe out the data completely and return the device back to its position. Different devices follow different instructions. For example, on smartphones, you have to go to “Settings,” then “System,” “Advanced,” and “Reset Options.” to select :’ Erase Data’. Every model and device is different, Contact the technical expert for specific construction.
Also read: How to fix Alexa sorry something went wrong issue
The Verdict
We hope you have found the solution to why does Alexa say the server is unresponsive. It’s truly heart-breaking how often people forget some details and end up breaking the device, Don’t make such mistake. You can contact our alexa experts through chat box or by dialing the Alexa Customer Support number +1-872-888-1589 for further assistance. Let your query be in the chat box given below. We are assisting the users 24/7 a day!
