Fix Alexa Not Playing Music Issue

Amazon Alexa is your incredible stop to listen to any kind of music! But when your Alexa not playing music and stops randomly for no reason, there must be something wrong!

Undoubtedly Alexa is the most versatile smart assistant around you that can do many things to make your life easy and convenient. Amazon Echo device has also the ability to play streaming music from TuneIn, Apple Music, Pandora, Spotify, SiriusXM and others.

All you have to do is, link the music service and ask Alexa to play any song, playlist, or album. Being the most popular device, still, some people complain about the basic feature of echo dot won’t play music. If you are facing the same issue, then you will get to know how to fix Alexa won`t play music here.

Why is Alexa Not Playing Music from Amazon Music or Spotify | Know the reasons

There can be many reasons responsible for Alexa not playing music issue. Minor key points can cause a problem for you; so just have a look and see how can you fix this. It can be:

• Wifi Connectivity or Congestion Issue
• Alexa can be close to a source of interference, like a cordless phone, baby monitors, microwaves, etc.
• Problem with the Alexa Skills
• Can be a Music Service provider issue

Whatever the reasons are, our troubleshooting guide will help you to resolve Alexa Echo dot Won`t play Music issue easily. So let’s start the ball rolling!

Easy Ways to Fix Alexa Won’t Play Music Issue

• Check Your Wi-Fi Network 

Of the major reasons why alexa won`t play Amazon or Spotify music is a poor internet connection. If your home Wi-Fi connection is not stable or has weak signal strength, then Alexa can stop playing music or might go unresponsive. So make sure your Amazon Echo or Alexa device has got a strong connection and is getting enough Wi-Fi signals to play a song for you.

• Improve your internet speed

If so many devices are connected to your wifi network, it can also cause congestion, and Alexa won’t play music or respond to your voice commands. In such a situation, disconnect the devices that are not in use. Even reduce the interference by positioning your alexa devices away from walls, metals, ovens etc.  Also verify on which Wi-Fi channel your Alexa device is connected to. If your Wifi router has a 5GHz band, and your speaker is using the 2.4GHz channel, then try switching it to the 5GHz channel as it can deliver faster speeds and probably more reliable music streaming. Another possible reason for your Alexa Echo dot not playing music can be that it is not connected to the Wifi because of limited reach. Routers usually allow connection to 5 to 10 devices. Routers never notify when it happens, so check it yourself and disconnect the devices which are not in use and see if that make any difference.You can also reboot your router for enhancing the internet speed and solving various Wi-Fi problems.

• Check Network Firewall

This could be a possible reason why the Alexa Echo Dot won’t play music. Your router’s built-in firewall might be blocking the address when Alexa is trying to play the song. To correct this:

• Look for the IP address of your router console.
• Type the IP address by opening the internet browser of your choice and press enter
• Provide your login credentials.
• Tap on the settings or configuration option.
• See ‘Port Forwarding’.
• Check if these are present or open; 123, 33434, 4070, 443, 40317, 49317, 5353.
• If any of the above mentioned ports are closed,then open it and try playing music on your Echo device again.

 If you are not sure how to do that, take help from alexa professionals by connecting with them on live chat box. 

•  Check Your Subscription

Subscription plan issues can also prevent echo device to play music. Amazon Prime members get free access to Amazon Music Prime. You will need an active Amazon Music Unlimited or Prime subscription to stream music on Alexa. Follow these steps to check the subscription status:

• Visit the Amazon website and log in with your account details
• Click ‘Memberships & Subscriptions’
• Check your subscription if it’s active or not!

•  Restart Your Echo Device

• Before proceeding further, try restarting your echo and phone as it can easily help get rid of your streaming problems on your alexa device.
• Start by unplugging the power cable, wait for 20-30 seconds before plugging it back it.
• Restart battery-powered devices by removing and inserting the battery back if it’s removable.

• Availability of Song

If Alexa not playing music you want,  there may be a song availability issue. The number of songs available on a prime music is limited. So make sure you check this as well. For music lovers who want to access all the songs, Amazon Music Unlimited is recommended.

• Make Sure You Are Using The Right Account

This is one of the another reasons why Alexa Echo dot won’t play music and for people using multiple accounts on alexa app. For Alexa to play music, you need to log in to your profile which has prime or amazon music subscription. Check if your account has an updated subscription and currently using the Echo device. If you want to switch users, simply ask ‘Alexa switch user’ to change it to correct user.

• Verify the Number of Streaming Devices 

Amazon Echo has some limitations when it comes to streaming music on various devices at the same time. Check the correct number of Alexa devices streaming music. See the guidelines:

• Amazon Family Plan members can stream music on 6 devices
• Amazon Individual Plan can stream music on one device.
• Amazon Single Device Plan can be streamed on the device used for subscription only.

• Set the Amazon Music As Default Music Provider

If Alexa not playing Amazon Music, it can be the error of Amazon Music not being its default music app. Well if you are using multiple services like Spotify, Apple Music, and others; make sure to mention the service name when you ask Alexa to play music. If you routinely use Amazon Music, choose it as default.

• Check If the problem is related with a Specific Music Service

Your music service can be down as well. There can be some server issues from the side of the music service. If there is a bug in your app, disable and reconnect Alexa for music service.

•  Turn Off The Explicit Filter

Alexa app allows you to block songs with explicit language. The reason Alexa Echo dot not playing music can be because the song has explicit lyrics filter on. Turn it off and try again.

• Update Your Country Settings 

Alexa service is pretty much region conscious. If you are using Alexa in a different country than the one in which you set up the account, it may cause issues. If you travel frequently, update your country settings on Amazon at that time.

• Move Amazon Music To Your New Location

This option is for people who travel on a frequent basis. It sets your Amazon Music in the country that you are in right now. For example, if you are in UK, set the country setting to United Kingdom. So, you should also try moving your amazon music country to your current location and check if that resolves the problem of echo dot not playing music.

• Analyze Your Echo Settings

The issue of the echo dot won’t play music can be due to outdated echo settings. Your location, time zone, or country may not align with your current location correctly. Change that!

• Deregister Echo Dot And Register Again

Another possible reason for Alexa Echo Dot not playing music is that the device might have a pairing problem or be unresponsive. Deregister your Echo Dot from the Alexa app and then register it again. Now see if it solves the issue.

• Place Your Echo Device in a higher place.

Devices such as  Echo, Echo Dot, and Echo Show work on stable and active internet connection. If your router and device are in different rooms, it may result in weak signals. As a result, the Amazon Echo Dot won’t play music. Follow these steps:

• Ensure to put your device in a higher place to receive strong WiFi signals.
• Keep it away from metal objects and thick walls.
• Never place it on the ground.

• Reset Your Echo Device

If none of the above solutions are helping, you can reset your echo device to fix alexa echo dot not playing music problem. But doing this will remove all of your personal settings on Alexa so its better to take a backup before performing the reset.

Alexa Only Playing One Song? How do i fix it

To fix Alexa only Playing one Song issue, follow the steps in order:

• Turn off Alexa`s Loop mode. If song is stuck on repeat, then say “Alexa, turn loop mode off” or “Alexa, stop” and try playing another different song.
• Reboot your Alexa device. Unplug the device, wait for about one minute, and then plug it back in. After Alexa boots up, try playing music again.
• Try the different music streaming service. If another music service works, use the amazon alexa app to disable the service you’re having problems with, then reconnect your account & try again.
• Troubleshoot Alexa WiFi connection Issues. If Alexa is having trouble connecting to WiFi, check your Internet connection and restart your device. If possible, move your device closer to the wireless router to boost the WiFi signals.
• Update your Echo device. While you’re at it, check for app updates for the Amazon Alexa app and the music app on your phone.
• Check for the duplicate device names. If you have two devices with the same name, Alexa can get confused. If you’re using Alexa with a third-party speaker, change the device name using the manufacturer’s app.
• Sign out of your other Amazon accounts. If you’re signed into multiple Amazon accounts on your device through different apps, Alexa can get confused. Remember to use the same Amazon account when setting up Alexa-enabled services.
• Disable your ad blocker. ​​​​​​If you have a network-level ad blocker set up, it can prevent ad-supported music services from working, so turn it off if possible. If nothing else works, resetting your alexa echo device to its factory settings can resolve many common issues.

Alexa Everywhere Group Not Working? Fix it Now!

To troubleshoot Alexa Everywhere Group or Alexa multi-room music not working error, perform each of the following steps in the order mentioned below.

• Connect your Echo device to the same Wireless network. If Alexa-enabled devices are not connected to the same network, you’ll get the device unreachable error. Connect your Echo devices to the same Wi-Fi network and check if that resolves the issue.
• Switch the Echo from 5GHz network to 2.4GHz. If your router shows both 2.4GHz and 5GHz networks, connect all Alexa enabled devices and your smartphone to the 2.4GHz network. Wi-Fi networks on the 2.4 GHz band are slower but reliable, which is important when Alexa devices are spread over a large area.
• Disconnect all bluetooth speakers from your Alexa enabled device. If you have paired any Echo devices with Bluetooth speakers, disconnect them before adding the device to your multi-room group. The Alexa app may not be able to add it, or you may experience an unpleasant delay between the audio output of your different Alexa devices when you manage to pair them.
• Try other Alexa commands. If you normally say, “Alexa, play (my playlist) on all devices,” try saying, “Alexa, play (my playlist) on (everywhere group).” Replace “playlist” with name of one of your playlists & everywhere group with the name of your multiroom audio group.
• Play audio from another supported music service. If you`re playing pandora, ask Alexa to play music from sirius xm or another supported source in your multi-room group.
• Power cycle your alexa enabled device along with modem/router to see if the problem of alexa multiroom music not working issue is resolved. If not, then proceed ahead to the next step.
• Delete multi-room music group: Delete the group from the Amazon Alexa app, and then start it all over from the scratch. After you delete & create the group, say, “Alexa, play (my playlist) on (group name).”
• Uninstall and reinstall the Amazon Alexa app on your smartphone or tablet. After you reinstall the alexa app, create the multi-room music group again. Check to see if it works by giving command, “Alexa, play (my playlist) on (group name).”
• Verify if the problem is on Alexa’s server end by visiting DownDetector to see if there are any Amazon outages.

BOTTOM LINE

We hope this troubleshooting guide on how to fix alexa won`t play music is helpful for you and guides you in the right direction. However, if the problem persists, you may need to try all other troubleshooting steps — such as checking the network or restoring the Echo device to its factory defaults. This should resolve the issue you’re having of Alexa not playing music from Amazon Music, Spotify, Apple Music.

But if your Alexa still won’t play music, contact our official helpline number +1-872-888-1589. You can also reach out to our chat box for further queries.

FAQs

• Why Won’t My Alexa Play on All Devices?

If you’re having trouble playing music on multiple Alexa-enabled devices, the problem is most likely with the network they’re all connected to. Modern routers usually maintain multiple wireless networks with different network names and passwords. Ensure that the Alexa devices streaming the same music must be connected to the same wireless network.

• Why Is Alexa Echo dot Not Playing Music?

Check the device volume. Its an obvious setting that can be easily overlooked if you think something is wrong. Turn it up and try giving different commands that give a verbal response to see if it is audible.

• Why Does my Alexa Stop Playing Music?

Main reasons for Alexa stops playing music are weak WiFi signals, Echo device kept near thick walls or metal objects, Amazon subscription has expired,  Particular song can only be played for Amazon Music Unlimited subscribers, music service set as default doesn’t have that song, Maximum devices that can stream at same time have reached their limit.

• What to do When Echo dot Won’t Play Music?

• Alexa Says She Is Playing Music But I Can’t Hear It. Why?

The reason you can’t hear it when Alexa says she is playing music is because of a slow internet connection. Another reason could be that Alexa can’t find the song you requested.

• Alexa won`t play full amazon music playlist? How do i resolve it

Try rebooting your echo dot device. Also look for system updates by saying, “Check for software updates” to install latest software updates on your Echo Dot.

• Why Alexa Can’t Find Music In My Library?

Try saying the atual name of your playlist or library out loud. You can even mention the name of song you`re trying to play too. Also, make sure that your amazon account is linked to your current location.