Amazon Alexa is your incredible stop to listen to any kind of music! But when your Alexa won’t play music and stops randomly for no reason, there must be something wrong!
Undoubtedly Alexa is the most versatile smart assistant around you that can do many things to make your life easy and convenient. Amazon Echo device has also the ability to play streaming music from TuneIn, Apple Music, Pandora, Spotify, SiriusXM and others.
All you have to do is, link the music service and ask Alexa to play any song, playlist, or album. Being the most popular device, still, some people complain about the basic feature of echo won’t play music. If you are facing the same issue, then you will get to know how to fix it here.
There can be many reasons responsible for Alexa won’t play music issue. Minor key points can cause a problem for you; so just have a look and see how can you fix this. It can be:
Whatever the reasons are, our troubleshooting guide will help you to resolve this issue easily. So let’s start the ball rolling!
Check Your Wi-Fi Network
Of the major reasons why alexa won`t play Amazon or Spotify music is a poor internet connection. If your home Wi-Fi connection is not stable or has weak signal strength, then Alexa can stop playing music or might go unresponsive. So make sure your Amazon Echo or Alexa device has got a strong connection and is getting enough Wi-Fi signals to play a song for you.
Improve your internet speed
If so many devices are connected to your wifi network, it can also cause congestion, and Alexa won’t play music or respond to your voice commands. In such a situation, disconnect the devices that are not in use. Even reduce the interference by positioning your alexa devices away from walls, metals, ovens etc. Also verify on which Wi-Fi channel your Alexa device is connected to. If your Wifi router has a 5GHz band, and your speaker is using the 2.4GHz channel, then try switching it to the 5GHz channel as it can deliver faster speeds and probably more reliable music streaming. Another possible reason for your Alexa won’t play music can be that it is not connected to the Wifi because of limited reach. Routers usually allow connection to 5 to 10 devices. Routers never notify when it happens, so check it yourself and disconnect the devices which are not in use and see if that make any difference.You can also reboot your router for enhancing the internet speed and solving various Wi-Fi problems.
Check Network Firewall
This could be a possible reason why the Echo Dot won’t play music. Your router’s built-in firewall might be blocking the address when Alexa is trying to play the song. To correct this:
If you are not sure how to do that, take help from alexa professionals by connecting with them on live chat box.
Check Your Subscription
Subscription plan issues can also prevent echo device to play music. Amazon Prime members get free access to Amazon Music Prime. You will need an active Amazon Music Unlimited or Prime subscription to stream music on Alexa. Follow these steps to check the subscription status:
Restart Your Echo Device
Availability of Song
If Alexa won’t play the music you want, there may be a song availability issue. The number of songs available on a prime music is limited. So make sure you check this as well. For music lovers who want to access all the songs, Amazon Music Unlimited is recommended.
Make Sure You Are Using The Right Account
This is one of the another reasons why Alexa won’t play music and for people using multiple accounts on alexa app. For Alexa to play music, you need to log in to your profile which has prime or amazon music subscription. Check if your account has an updated subscription and currently using the Echo device. If you want to switch users, simply ask ‘Alexa switch user’ to change it to correct user.
Verify the Number of Streaming Devices
Amazon Echo has some limitations when it comes to streaming music on various devices at the same time. Check the correct number of Alexa devices streaming music. See the guidelines:
Set the Amazon Music As Default Music Provider
If Alexa won’t play Amazon Music, it can be the error of Amazon Music not being its default music app. Well if you are using multiple services like Spotify, Apple Music, and others; make sure to mention the service name when you ask Alexa to play music. If you routinely use Amazon Music, choose it as default.
Check If the problem is related with a Specific Music Service
Your music service can be down as well. There can be some server issues from the side of the music service. If there is a bug in your app, disable and reconnect Alexa for music service.
Turn Off The Explicit Filter
Alexa app allows you to block songs with explicit language. The reason Alexa won’t play music can be because the song has explicit lyrics filter on. Turn it off and try again.
Update Your Country Settings
Alexa service is pretty much region conscious. If you are using Alexa in a different country than the one in which you set up the account, it may cause issues. If you travel frequently, update your country settings on Amazon at that time.
Move Amazon Music To Your New Location
This option is for people who travel on a frequent basis. It sets your Amazon Music in the country that you are in right now. For example, if you are in UK, set the country setting to United Kingdom. So, you should also try moving your amazon music country to your current location.
Analyze Your Echo Settings
The issue of the echo won’t play music can be due to outdated echo settings. Your location, time zone, or country may not align with your current location correctly. Change that!
Deregister Echo Dot And Register Again
Another possible reason for Echo Dot won’t play music is that the device might have a pairing problem or be unresponsive. Deregister your Echo Dot from the Alexa app and then register it again. Now see if it solves the issue.
Place Your Echo Device in a higher place.
Devices such as Echo, Echo Dot, and Echo Show work on stable and active internet connection. If your router and device are in different rooms, it may result in weak signals. As a result, the Amazon Echo won’t play music. Follow these steps:
Reset Your Echo Device
If none of the above solutions are helping, you can reset your echo device. But doing this will remove all of your personal settings on Alexa so its better to take a backup before performing the reset.
We hope this troubleshooting guide on how to fix alexa won`t play music is helpful for you and guides you in the right direction. However, if the problem persists, you may need to try all other troubleshooting steps — such as checking the network or restoring the Echo device to its factory defaults. This should resolve the issue you’re having of Alexa not playing music from Amazon Music, Spotify, Apple Music. But if your Alexa still won’t play music, contact our official helpline number +1-872-888-1589. You can also reach out to our chat box for further queries.