Fix Amazon Echo Keeps Losing Connection
Alexa is now a staple in many homes! The speaker is quite astonishing and brittle audio that ultimately makes the entire room Echo. You have to use voice commands and the work is done in seconds. But smart speakers are competent if they communicate with their base. This is where all the intelligence lies! Similarly, the speaker operates via voice commands and an internet connection. If you have recently finished setting up your brand-new device and amazon echo keeps losing connection, this blog is right here to help you! Basically, you can have this hand-free smart speaker to play videos, and music, make phone calls, set alarms, and do other things that can be controlled using your voice. However, sometimes it faces issues and becomes irritating.
Alexa connection issues are common, you don’t have to worry about a defective device or so. Technical working is quite complex and that is why you have to understand the depth of the concept. Here in this blog, we are discussing how to solve the Echo dot keeps disconnecting issue. At the bottom of your device, if the light is white, you are connected to WiFi; if it’s orange, there is no connection. Seeing this orange light is frustrating, and soon everything orange around us will feel like a trigger. Let’s see how this all works and fix Amazon Echo Keeps Losing Connection issue in detail below. Here are some useful tips for solving your Alexa connection issues.
Why does my Amazon Echo Keeps Losing Connection
There are many reasons that can cause Alexa connection issues or Alexa keeps cutting out problem. The most common is having wifi issues, which is the easiest problem to fix. Go down and see which point works for you. If the connection won’t come, you may need to consult our Alexa professionals for more advanced troubleshooting solutions! Let’s see how to fix Amazon Echo Keeps Losing Connection or Alexa Connection issues.
- Check the Wi-Fi – Before checking for an Amazon Echo, you should check your wifi connection properly. Check other devices such as phones, tablets, smart TVs, computers, etc as well if they have a good stable internet connection. If you don`t find the wifi bars perhaps your Wi-Fi is the problem and not the Echo device. Focus all your energy and efforts on fixing the Internet connection. Just power cycle your router and resolve the Amazon Echo that keeps losing connection or Alexa keeps cutting out issues. If you feel the internet is not an issue, you can contact our experts for instant resolution.
- Power cycle your Amazon Echo device– Now that everything is fine with the internet connection, the problem lies somewhere in the device. Now start with a RESET, which is a tried and true fix for electronic devices. Firstly, turn your device off and do the same with the router. After this, turn off the Wi-Fi on all connected devices. Wait for a few seconds and turn the router back on. Your router must have been using WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access II); switch to just one of them. If still, the Echo Dot keeps disconnecting, there is a possibility that you’ll have to contact your service provider for further technical support.
- Change the location of your device– Move your router and Echo as far as possible from other electronic devices in the home. This can hamper the internet signal and you may face Alexa connection issues or Alexa keeps cutting out problem. Physical devices such as baby monitors, dishwashers, air conditioning vents, and microwave ovens can affect your Wifi connection. The router spreads the signal horizontally, and the higher you move, the better it will become. Keeping the devices together can be a perfect spot in the home. This way, Alexa will become more accessible to all parts of your home. Try to keep it 8 inches from the wall as it may cause difficulty with voice-activated features.
- Look for Wi-Fi Overcrowding – Multiple devices connected to a single internet network can make it difficult to keep pace. You can ease this congestion by turning off Wi-fi on devices that are not in use. This can resolve Alexa keeps cutting out or Alexa connection issues problem.
- Check out the channel– After rebooting, if the power LED goes back to orange; there are still Alexa connection issues. Now you have to check the WiFi channel and strength. You can use the WiFi analyzer app for Android and iOS, which is free to use. Install the app on your phone and go stand next to your Echo Dot. See what’s going on. Pay attention to signal strength and other wireless devices. if the channel is weak, move the Echo Dot closer to your router. If the channel is in use of other WiFi networks, change the channel. Re-test the Echo Dot once done.
- Watch out for Wi-Fi Frequency– Still facing Echo dot keeps disconnecting issues? Keep in mind that, the Amazon Echo device can only connect to dual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. Some devices have defaulted to the 2.4GHz channel while some don’t even support the 5GHz channel. This leaves the 5GHz unburdened. Use the Alexa app on your phone to connect your Echo device to As a result, you’ll reduce interference from other devices while increasing the range and connection. Overall, 5GHz guarantees a stronger and more stable connection, while 2.4 GHz performs better for devices that are separated from the router by walls.
- Turn off the VPN- If you are using a VPN server or proxy services, you have to close them. This is because they can block the network from disconnecting from Amazon Echo. You have to follow certain steps in order to fix Alexa connection issues. But if your amazon echo is not connecting at all, you have to call the official Alexa helpline which will help you to sort out the problem.
- Reset the Echo device– If all the above steps don’t help and still the Amazon Echo keeps losing connection, factory reset and start from scratch. You need a tiny tool for this; a paper clip, an earring, or a needle. Now see the small hole on the base of your device and insert the tool into it. This will press the reset button, and hold on to it until the light turns on and off. Your device will be set up after the light turns orange. Now open the Alexa app on your phone and start the setup process.
Also read: How to connect alexa to wifi, with or without app
Contact Experts For Further Assistance
We hope this article has helped you fix Amazon Echo Keeps Losing Connection or Alexa Connection Issues easily. If your Echo Dot keeps disconnecting, none of these suggestions seem to work, and there is nothing wrong with the Wi-Fi connection, then you may need to contact our alexa experts for further assistance. Contact the official helpline number. They will help you to proceed further and correct the things you have done wrong. Dial-up at +1-872-888-1589 today and your journey will most likely end with success. The experts are ready to help you 24/7; so take advantage!
