Fix Amazon Smart Plug Unresponsive Issue

The Amazon Smart Plug is an amazing product that offers convenience to users and makes their homes smart. The Amazon ecosystem and Alexa have combined to form a unique set of flexibility with smart plugs. These appliances add smart home functionality in the easiest and most instantaneous way. By managing the power flow, you can transform non-smart appliances into smart ones. You can access low-cost smart lighting by connecting lamps to smart plugs, turning off your coffee maker, or doing anything else. But unfortunately, people are facing an Amazon Smart Plug unresponsive issue lately!

Unfortunately, glitches happen. Well, they can give you peace of mind, but when they are not working, smart plugs give you a headache as well. The Amazon smart plug not responding can be due to loss of internet connectivity, misfired signals, or any of the reasons that make it difficult for your smart speakers to discover the smart plug. So, if you are experiencing an Amazon Smart plug unresponsive issue or are unable to set up the device, use the steps given below to correct its unresponsiveness.

Troubleshooting guide to fix Amazon Smart Plug unresponsive issue

First of all, what is Amazon Smart Plug? It is a regular outlet with extra features. Connect them to Alexa with a wifi network and use voice to turn them on or off.  For example, you can say “Hey Alexa, turn off my lamp,” This voice command will cut off the power to the outlet. Now let us move forward to resolving the Amazon smart plug not responding to Alexa issue:

• Update the Amazon Smart Plug 

Before proceeding, ensure that your Alexa app and smart plug are both up to date.If the Alexa app informs you to update the application, update it freshly from the Play Store or App Store. The Amazon smart plug usually updates itself and firmware over Wi-Fi. But you can also do this manually by following the steps:

• Disconnect the smart plug from the power outlet
• Wait for a few seconds.
• Now, plug the smart plug back in.
• This process will successfully update the Amazon Smart Plug’s firmware.

• Avoid this while setting up the plug

If you are stuck in thinking about why my Amazon plug is unresponsive, maybe there is some technical issue behind the setup. The Amazon Smart Plug doesn’t have a complex procedure, but sometimes users make errors that cause the Alexa Plug unresponsive. To set up your Amazon Smart Plug correctly, follow the steps here:

• Launch the Alexa app.
• Select Devices.
• Click on the Plus icon and if  smart plug popup appears on your screen, press continue.
• Now tap on Next.
• After this, you have to click on ‘Scan Barcode.’
• If the barcode is scanned or not present, click on ‘Don’t Have a Barcode’
• Use your camera phone to scan the barcode on the smart plug.
• You will have to  disconnect the smart plug to see the barcode again.
• This process will successfully configure your Amazon Smart Plug.

Also, make sure your phone is within 30 feet of the smart plug and in power-saving mode. This will avoid issues with Amazon smart plug not responding issues during setup. Once the smart plug is connected to your network, you can control it from anywhere.

• Check the Power Outlet

If the power socket to which your smart plug is connected, is actually controlled by switch; you will have to make sure it is turned on. This can prevent Alexa Plug unresponsive problems. Also, how power outlets can be controlled through a switch on the wall depends upon the complete layout of home. If Amazon smart plug not responding to Alexa, make sure the outlet it’s plugged into has power. Also check if the switch doesn’t flow current in socket, It may not be functioning properly or connecting to the lamp.

If your house doesn’t control power flow to outlets in this way, see if  outlet itself is functional by plugging in something. If it has no power, that means the fuse has tripped or there is a short in the wiring. After experiencing all this, you can use a voltmeter to measure the electrical output and test if the outlet is working. For example, if you attach a lamp and it is working, the socket is good. On the contrary, if the lamp is not working, that means the socket isn’t functioning properly. Analyze the current flow to the socket to which you have connected your Amazon Smart Plug.

• Reset Your Router

Amazon smart plug not responding to Alexa can be due to other reasons as well. If the above step is not working, that means  your Wi-Fi router is the issue, which is why the Alexa plug is unresponsive. You can try resetting the router to fix this problem easily. This can sort out the technical and communication issues affecting  normal functioning of the Amazon Smart Plug.

Reset the router by pressing the reset button on the side or back for a few seconds. An unresponsive smart device can be corrected by resting the router. However, the process differs from model to model, but you can simply reset the router just by unplugging it and plugging it back in. This can reconnect  all devices on your Wi-Fi network, and clear up any glitches that are causing issues.

• Reset the Amazon Smart Plug

Finally, if everything else fails and you are still facing an Amazon Smart Plug unresponsive issue,  try resetting the smart plug itself. This can remove any technical glitches that might be affecting your smart plug. Factory resetting the device can de-register the device from your account and you have to repeat the setup process, so consider this as the last-ditch option.

Well, to begin the process, you have to navigate towards the button on the side of your Amazon Smart Plug. Now press and hold it for few seconds.  The LED on the plug will start flashing red and blue. This means that you have successfully reset your Amazon Smart Plug . Now you have to set up the plug once more. After this, head back to the Alexa app and reconnect your device.

Also read : How to fix amazon smart plug blinking red issue

Contact Experts

We hope that now you have resolved Amazon Smart plug unresponsive issue by following these guidelines. But if you are still facing Amazon smart plug not responding to Alexa issue, there can be some other  bugs, communication, technical issues, etc. Make sure you take help from technical support by dialling official Alexa helpline number. You can also ask your query in the chat box given below. This can have your Amazon smart plug up and running once again.