If you too are included in the league of ” Why does my Alexa Show screen keep going black“, this is the right place to search solutions. Many users are lately experiencing the Echo Show 5,8,10,15 black screen issue. This blog includes troubleshooting steps and causes of the problem. We will help you find an approachable solution to this issue that anyone in a home environment can use! Basically, a simple reboot and power cycle can resolve the black screen issue but if the device is having another bug you have to use other step. If you are unable to fulfill everything, read on the guide and find your ideal solution. It is more important to learn about the potential causes prior to get started.
There can be various possible causes for this problem. From faulty cables to faulty power flow. anything can lead to Echo Show 5,8,10,15 black screen issue. Even the hardware and software failures can harm your device. Let’s stop guessing and learn more about the reasons in brief:
Finally, you are familiar with the possible causes of this malfunction. Now have a look at the troubleshooting guidelines and get your problem resolved quickly! Make sure your phone is connected to the Echo Show at all times. Otherwise, you can’t complete some of the steps below.
Reboot Echo Show
The first thing you have to do when you wonder why does my Alexa screen keeps going black is reboot and power cycle Echo. Here are the steps to perform a power cycle:
Do not use any power strips or dividers because other electrical devices may have malfunctioned. Power cycles are well-known to be effective in most situations. Connect Echo’s power cable directly to a wall outlet. But if this step didn’t work for you, continue to the next step.
Examine the Wiring
If the problem of Echo Show 5,8,10,15 black screen persists after power cycling, there must be something wrong with the wiring. When something is not fully plugged in or damaged physically, the Echo Show screen goes black. The reasons can be various, but the most common is when your cables are severely twisted or under pressure. Try the same cable on another device with an identical slot and see if that works.
Turn off the Do Not Disturb feature
Sometimes the device malfunction is not the cause of Echo Show 5,8,10,15 black screen but turning on Do Not Disturb feature is. if you forget to turn off the do not disturb feature (DND), your Echo Show will power down and disable its screen after 5 minutes of inactivity. Now to wake the screen, you must press the display screen twice. To turn it off, go to the options in your Amazon Alexa app and tap on Privacy tab. Uncheck the DND feature to see if the Echo Show now displays any black screens.
Update the Echo Show
Why does my Alexa screen keep going black? Well, it is possible because you may have missed an important update! To update your device, navigate the Amazon Alexa app and select the current version. Select your Echo Show and click on the “Check for new versions” button. After this, you can perform another power cycle to make sure the black screen issue is resolved.
Turn Off the Night Clock
Another possible reason why is my echo show screen is black is night clock feature. You can turn off the night clock in the Amazon Alexa app by click on Night mode tab. You have to locate and deactivate the night clock feature. This may keep your device running even at night and prevent any unwanted black screens.
Factory Reset Echo Show
You can solve the Echo Show 5,8,10,15 black screen problem by resetting it to factory settings. But, keep in mind that a factory reset will erase the settings and configurations, You have to save everything before proceeding ahead.
However, the problem could have been caused by a software glitch, which can be resolved by this step. Remember to include everything you’ve tried in the above process. Turning off the DND feature as well as the night clock can be a solution to your “Why does my Alexa screen keep going black” issue. You can also update your Echo device and inspect your wiring for damage. Now that you understand the causes and troubleshooting steps for the Echo Show 5,8,10,15 black screen, you can confidently resolve the issue by following the instructions. But if still the problem persists, you can contact the Echo Show Helpline number +1-872-888-1589 and talk to the experts. Share your queries in the chat box and get solutions instantly.