Is Your Sonos Speakers Not Working With Alexa? Fix It Now!
Sick of hearing your favourite song on just Echo dot? Well, now you can beam it over to Sonos and connect with Alexa through Alexa app. All you need to do is create groups with default music playback by giving voice commands on your echo device. Connecting Sonos speaker to Alexa can be really convenient for your smart home. But sometimes even this connection gets lost and you wonder “Why is my Sonos not working with Alexa?”
This might be the most common issue you have heard from users these days. It can be extremely frustrating! If you too are troubling with Sonos Alexa not working issue, this post is just for you! We have given detailed instructions to fix the problem and get a hold of your device back. The reason why Alexa won’t connect to Sonos is due to a minor bug in the application. You can solve this by relinking the Sonos Skill from your Alexa app and adding it again. The whole fix takes a few minutes but makes sure you follow each step carefully. So let’s begin!
Why is my Alexa not working on Sonos one
Alexa not working with sonos one can be due to number of reasons.The major culprits could be as simple as muted microphone or as complicated as defective device. Whatever the reasons are, the above mentioned troubleshooting methods will help you fix the issue easily.
Major Causes :-
Microphone is disabled
Sometimes Sonos not working with Alexa because you may have forgotten to turn on the microphone. Make sure you check this by seeing a small LED light on the device. If the light is white, it means the microphone is ON. If not, press the mic button to activate it.
Outdated App version
Sonos regularly releases its update for better user experience. Hence, an outdated sonos app version can also be the cause of Alexa not connecting to Sonos. Make sure the app is running with the latest software for the best functionality.
Skill not linked properly
The bugs can also occur when the two devices don’t synchronize well. Resetting the Sonos Skill in the Alexa can fix the issue.
How to fix Alexa Not Working on Sonos one Issue – Ultimate Guide
It can be really frustrating when alexa stops working on sonos one speaker. But worry not, our below mentioned troubleshooting guide will you fix this issue with ease.
Unmute Your Sonos one speaker
As you know, Sonos One is a voice-enabled device and hence you have to see if the microphone is not muted. When the small, round LED light below the mic icon is on it means the mic is active. When light is OFF, the mic is disabled. Well, you can still use voice commands. You need to press the mic button and if you release the mic will be disabled again.
Power Cycle Your Sonos speaker
If the previous step doesn`t work and your Alexa won’t connect to Sonos, you can try power cycling it to fix the issue. The traditional off-on method can solve the issue.
- Unplug the power cord and wait for a few seconds to plug it in again.
- After reconnecting, wait for the device to boot up.
- If still, the problem resists, wipe your Sonos and can even take your device settings to factory defaults.
- Hold down the Connect button while you plug the device back into the power outlet.
- Keep pressing the button and you will see the white and amber light flashing.
- Once the device is reset, the light will again turn green, now try using Alexa and see if the Sonos Alexa not working problem is resolved.
Update The Sonos App
Now that even power cycling your Sonos does not resolve the issue, you will have to get your Sonos app updated. The device demands a regularly updated version to get the best experience.
- Navigate to the Sonos app and click on Settings.
- Tap on System Updates and check for available updates.
- This will take a few minutes to complete.
- Toggle on the automatic update feature so that you get the latest Sonos app version to avoid the outdated software issues.
Reset Sonos Skill
The most powerful solution for Alexa not working on Sonos one is resetting the Sonos skill. Delete and re-install the skill by following the given steps:
- Locate the Alexa app and tap Menu.
- Click on Skills & Games.
- Pick your Skills from the upper tab and press Sonos Skill.
- Disable Skill and then you have to re-enable it.
- Now open the Alexa app and click on Skills & Games.
- Lookout for the Sonos Skill.
- Click Enable to Use and then continue.
- Sign in with your Sonos account and press okay to continue.
Reset Alexa on Sonos App
- If still the problem of Alexa not connecting to Sonos still exists, open the Sonos app.
- Go to your settings and select the services.
- Click on Amazon Alexa under the Voice category.
- Pick your speaker at fault.
- Remove the Alexa and confirm.
- Now re-add your device and sign in to your Amazon account.
- After doing this successfully, click on Done.
A troubleshooting guide when Sonos not responding to Alexa commands
Sometimes your Sonos speaker like sonos arc,sonos beam,sonos move not responding to Alexa commands. This issue can be resolved easily by following the steps:
Make Sure the Microphone is On
As discussed earlier you have to make sure the device’s microphone is on. Check the status of your microphone by seeing if the LED light is flashing. If the microphone’s status light is turned off, you have to re-enable the microphone and then give your voice commands.
Relocate Your Device
When your Sonos not responding to Alexa commands, make sure the device is placed in the right position. Remove any kind of interferences like voice walls, speakers, and other sources of background noise from the Sonos devices. Now see if Alexa can hear you.
Re-enable the Sonos Skill in app
- Re-enable the Sonos Skill by navigating toward the Alexa app.
- Press the More menu in the bottom right.
- Press Skills & Games and then choose your Sonos Skills.
- Now disable the skill.
- Once disabled, click on Enable Skill.
Check Your Amazon Account
Many of you must not know this but only one Amazon account can be used per Sonos System. Use the second Sonos System on some other location and with a different Amazon account. If you are using the same Amazon account, you are likely to face Sonos notresponding to Alexa commands. Also make sure to press “Link Music Services,” before proceeding ahead.
PRO Fixes
If none of this works, you can follow the advanced steps and get rid of Sonos not responding to Alexa commands issue:
- Open the Alexa app and tap on Menu.
- Click Skills & Games > Your Skills > Sonos > Disable Skill.
- Deregister your Sonos speaker from alexa app and disable voice control in the Sonos app.
- For this, click on Settings in the Sonos App.
- Select Services & Voice and Amazon Alexa under voice.
- Remove Alexa from the list of Sonos products.
- Log out of all Amazon apps from your mobile device to make sure Alexa uses the correct amazon account.
- Complete the Alexa setup again and once done, try giving Alexa another command.
- Now enable the skill by pressing Skills & Games > Your Skills > Sonos > Enable Skill.
Also read: How to connect alexa to bluetooth speaker
The Final Note
We hope this guide explains to you all the fixes clearly and that you can fix Sonos not working with Alexa issue. If you still have trouble with Sonos Alexa not working, you can reach out to the expert team. They can help you find the possible causes and appropriate solutions for each. Dial the Alexa Helpline Number +1-872-888-1589 and talk to the professional team. You can also send your queries in the chat box and get them resolved soon. If you have any suggestions, feel free to leave a comment below.
