Sick of hearing your favourite song on just Echo dot? Well, now you can beam it over to Sonos and connect with Alexa through Alexa app. All you need to do is create groups with default music playback by giving voice commands on your echo device. Connecting Sonos speaker to Alexa can be really convenient for your smart home. But sometimes even this connection gets lost and you wonder “Why is my Sonos not working with Alexa?”
This might be the most common issue you have heard from users these days. It can be extremely frustrating! If you too are troubling with Sonos Alexa not working issue, this post is just for you! We have given detailed instructions to fix the problem and get a hold of your device back. The reason why Alexa won’t connect to Sonos is due to a minor bug in the application. You can solve this by relinking the Sonos Skill from your Alexa app and adding it again. The whole fix takes a few minutes but makes sure you follow each step carefully. So let’s begin!
Alexa not working with sonos one can be due to number of reasons.The major culprits could be as simple as muted microphone or as complicated as defective device. Whatever the reasons are, the above mentioned troubleshooting methods will help you fix the issue easily.
Major Causes :-
Microphone is disabled
Sometimes Sonos not working with Alexa because you may have forgotten to turn on the microphone. Make sure you check this by seeing a small LED light on the device. If the light is white, it means the microphone is ON. If not, press the mic button to activate it.
Outdated App version
Sonos regularly releases its update for better user experience. Hence, an outdated sonos app version can also be the cause of Alexa not connecting to Sonos. Make sure the app is running with the latest software for the best functionality.
Skill not linked properly
The bugs can also occur when the two devices don’t synchronize well. Resetting the Sonos Skill in the Alexa can fix the issue.
It can be really frustrating when alexa stops working on sonos one speaker. But worry not, our below mentioned troubleshooting guide will you fix this issue with ease.
Unmute Your Sonos one speaker
As you know, Sonos One is a voice-enabled device and hence you have to see if the microphone is not muted. When the small, round LED light below the mic icon is on it means the mic is active. When light is OFF, the mic is disabled. Well, you can still use voice commands. You need to press the mic button and if you release the mic will be disabled again.
Power Cycle Your Sonos speaker
If the previous step doesn`t work and your Alexa won’t connect to Sonos, you can try power cycling it to fix the issue. The traditional off-on method can solve the issue.
Update The Sonos App
Now that even power cycling your Sonos does not resolve the issue, you will have to get your Sonos app updated. The device demands a regularly updated version to get the best experience.
Reset Sonos Skill
The most powerful solution for Alexa not working on Sonos one is resetting the Sonos skill. Delete and re-install the skill by following the given steps:
Reset Alexa on Sonos App
Sometimes your Sonos speaker like sonos arc,sonos beam,sonos move not responding to Alexa commands. This issue can be resolved easily by following the steps:
Make Sure the Microphone is On
As discussed earlier you have to make sure the device’s microphone is on. Check the status of your microphone by seeing if the LED light is flashing. If the microphone’s status light is turned off, you have to re-enable the microphone and then give your voice commands.
Relocate Your Device
When your Sonos not responding to Alexa commands, make sure the device is placed in the right position. Remove any kind of interferences like voice walls, speakers, and other sources of background noise from the Sonos devices. Now see if Alexa can hear you.
Re-enable the Sonos Skill in app
Check Your Amazon Account
Many of you must not know this but only one Amazon account can be used per Sonos System. Use the second Sonos System on some other location and with a different Amazon account. If you are using the same Amazon account, you are likely to face Sonos notresponding to Alexa commands. Also make sure to press “Link Music Services,” before proceeding ahead.
If none of this works, you can follow the advanced steps and get rid of Sonos not responding to Alexa commands issue:
Also read: How to connect alexa to bluetooth speaker
We hope this guide explains to you all the fixes clearly and that you can fix Sonos not working with Alexa issue. If you still have trouble with Sonos Alexa not working, you can reach out to the expert team. They can help you find the possible causes and appropriate solutions for each. Dial the Alexa Helpline Number +1-872-888-1589 and talk to the professional team. You can also send your queries in the chat box and get them resolved soon. If you have any suggestions, feel free to leave a comment below.