How To Fix Amazon Alexa Down Issue? A Step-To-Step Guide
Alexa is a voice-operated assistant that controls smart speakers and other home appliances just with voice commands. Alexa and Echo work together to answer questions, play news reports, tell you traffic or weather information, initiate phone calls, play music, manage your grocery list, purchase items from Amazon, and so much more. While the reliability remains the same, sometimes it may face issues with Amazon Alexa Down and the user fails to understand the problem.
You may have recently heard of people experiencing the Amazon Echo Down problem! The common issue has many reasons behind it. If your Alexa is down or not responding, this is an important query to resolve. if the problem is rising on your side and you are waiting for Amazon’s servers to come back, it can take forever! Don’t you worry, we have got your back in this. Here’s what’s behind this problem and how to fix the Alexa app down issue! In this guide, we will tell you how to determine if the server is down only for you or if the problem is on Amazon’s side. We are also detailing the troubleshooting tips to solve the Amazon Alexa Down issue:
How to determine whether Amazon Alexa is down?
The very first step is asking Alexa itself. The program has the ability to check the network status herself, and she will let you know if there is an Amazon outage or Alexa app down or Amazon Alexa Down issue or if the servers are down. The Alexa down detector is your savior!
- If Alexa says everything seems to be working, there must be a problem with the skill. For example, use it differently by asking her about the weather.
- If Alexa says I am having a problem and is encircled by an orange glowing ring, you may need to reboot your Alexa device and router as well.
- If the device is showing a solid red ring and Alexa isn’t responding at all, there is the possibility that the mute button has been turned on. Click the microphone button to toggle mute off. Another reason could be Alexa might be having trouble connecting to your internet. For that you can take help of alexa experts by getting in touch with them via chat box for quick resolution.
Important Steps to Analyze If Alexa is Down for All!
You have to check external sources and see if there is a larger problem. If the Alexa down detector says the server is down, you might not be able to use your Alexa device. This is a clue that the problem is with Amazon. If Alexa can respond locally, you can try third-party sources on your end.
- Search Twitter for Amazon Alexa Down issue: Tap the latest tab on your search results to get the most recent results. When a major service like Alexa goes down, Twitter always makes news about it! Make sure to check that.
- Check Alexa down detector: There are some websites that monitor complaints on social media platforms like Facebook, Instagram, etc to determine outages. However, they are not perfect because not every complaint registered is due to Amazon Echo Down server issues. Hence highly populated areas can produce slightly more inaccurate reports. Amazon Echo Down issue. Well, a major outage is seen clearly on detectors.
- Analyze Alexa on your smartphone: Alexa app is not just for Amazon Echo setup, it is used to operate Alexa as well. Tap the blue circle at the bottom to communicate with your Alexa device. If the Alexa is working, there is no Alexa app down service issue, but the problem can be with a smart speaker as well. You can get it checked with our alexa experts by connecting with them using chat box.
Troubleshooting tips to solve the Amazon Alexa Down or Amazon Echo Down issue
If you are still facing the Amazon Alexa Down issue and the problem is not reported on Twitter or Amazon Down detectors, the problem is certainly on your end. Fixing the problem is quick and easy, but if the Internet is out on all of your devices, you may face issues with your provider. Now follow the below steps if your Alexa is down or facing alexa problems:
- Check the internet- Double-check if your Wi-Fi network has a stable internet connection. Our smartphones can connect via 4G rather than Wi-Fi. So sometimes people get confused with this. Use a laptop to verify the connection or turn off data connectivity on your smartphone and then access the internet. If there are problems with your Internet connection, contact your service provider.
- Reboot the device- The step is as simple as unplugging your smart speaker from a wall and plugging it back in. This may take a few seconds to fully reboot the echo device but it’s useful. After this, you will see a blue light, and when it stops blushing, you can take instructions. Ask if Alexa is down again.
- Reboot the router– Listening to this, you may get confused or nervous, but rebooting the router isn’t any different than rebooting your Echo device. Unplug it, wait for a few seconds, and then plug it back in again. Warn everyone in the house that they will lose internet until the router boots back up and reconnects. See if you are still facing the Amazon Alexa Down issue.
- Pair with wifi again– Try connecting the Echo device to wifi with the Alexa app on your smartphone. No make sure you are using the right password and are connected to a stable Internet connection. Now in the app, tap Devices at the bottom. After this, click on Echo & Alexa and choose your device with the Amazon Echo Down issue. Tap the Change button, which will walk you through connecting to Wi-Fi again.
- Create a new password- If Alexa is down, follow these. Now check if your Wi-Fi password has an asterisk symbol (*), and change it to something without this symbol. Some Alexa down detector reports suggest that when this symbol is part of the password, the device may face issues.
- Reset your Echo device- Now you have to reset the Amazon Echo to factory default in order to solve the Alexa app down issue. You can see instructions on our website on how to reset your specific Echo device. After resting the device, you have to set it up again. This may solve your Alexa is down problem.
What Can Alexa Do Without the Internet?
Simply if Amazon’s servers are down, Alexa’s features will be limited. Most of the heavy lifting is done on Amazon’s side which includes voice recognition as well. For Alexa to understand your voice commands, she records your instructions and sends them to Amazon. This means even the most basic commands need an Internet connection. If not given, your Echo speaker can still act as a Bluetooth speaker. But you have to pair the smartphone, tablet, or other device with your Echo. Also, internet problems can cause alexa experience problems pairing new devices.
Also read: Fix Alexa Having trouble connecting to the internet issue
Final Solution
If now, after all this struggle, you are still getting confused or facing the Amazon Echo Down issue; contact the experts for your help today. You can dial the Alexa Helpline number and get expert guidance for you instantly. The team is available 24/7, so you will not face any inconvenience there. Call now and get your Amazon Alexa issues resolved!
