How to Fix the Amazon Echo Registration Failure Error? Are you also stuck with this question in your head after continuously facing an error using Alexa? Is your screen showing something like error 10:2:12:3:1? You’re trying to register your brand Echo device on your computer or mobile and can’t wait to talk to Alexa and then you come across Amazon Echo Registration Failure Error. Don’t worry, this blog got you all covered to solve this error and move ahead to use Alexa.
Although Echo is a really easy-to-use device and among the range of highly advanced smart household devices. But still, you can face issues like registration issues, etc. Registration of Echo device is critical to using its services and communicating to Alexa. If you fail to register Echo on your account, then you’ll have to work out these troubleshooting methods to overcome this problem.
Before we start with the solutions to fix the Amazon Echo Registration failure error, please make sure that you have the following things in place:
Got your hands on a brand new Amazon Echo Device and stuck with the registration process? Getting the Registration failure error over again? If this is the case then the following are some of the effective ways to overcome this problem and register your all-new echo device on the Alexa app and step in to talk to Alexa.
If you are Amazon Echo facing registration Failure on your brand new Echo device, you should follow the steps mentioned below:
After performing this, restart your router and modem to save the changes made, and then try registering your Echo device.
Make sure that you are using the same email id that you used while purchasing the Echo device from Amazon. When the Alexa app prompts you to log in to your account using an Amazon account, make sure that it is the same that you used while making the purchase.
This is because when you’re purchasing the device Amazon automatically registers the device on that email id. Thus it is critical that you use the same email id and password that was used earlier.
In case you don’t have the Amazon account username and password that was used in making the purchase of this device from the Amazon app, then follow the steps for deregistering your device from your Amazon account. Follow the method to deregister your device from the Amazon account mentioned under the head ‘Registration Failure error on a used device’ later in the blog.
Turn off both the Router and the Echo device and wait for a few seconds before turning them back on. This resolves several technical glitches. Turn the router on and reconnect your mobile and Alexa app to the Wi-Fi. Plugin the Echo device and let it turn on. Now try registering the Echo device on the Alexa app.
Many times users face registration errors when they are trying to register a used Amazon Echo device to a fresh Amazon account. Follow the methods mentioned below and register Alexa in your account. In case the Echo device is second-hand, you might have to contact the previous owner once.
You can deregister the Echo device either from the Alexa app on your mobile or directly from the Amazon website by logging in to your account. In case you are using a second-hand Echo device, then you’ll have to ask the previous owner to deregister that Echo device from their Amazon account. Follow the steps accordingly:
Deregistering Echo Device through Alexa app
Deregistering Echo Device through Amazon website
Now that particular Echo device will be removed from that Amazon account and you are free to register it on a fresh account.
If you haven’t used your Echo device for a while now and are finding a registration error on restarting the device. For this follow the steps mentioned below:
Let the app install all the updates successfully and once the device is updated to the latest version, try registering the device again. And don’t forget to unmute it again to use Alexa.
If you are not able to contact the previous owner and are unable to register the device under your email account. Then you can simply reset the Echo device and make it a totally fresh device. Resetting the Echo to factory settings will remove it from any previous account to which it was registered.
Every Echo device has its own unique way to reset it to the factory settings. The method for all the Echo devices is listed below.
You can even reset the Echo Device from the Alexa app. This is possible when you are in contact with the previous owner and they have the device connected to Alexa app on their mobile.
This will reset the Echo device. Now the Echo device is fully fresh and can be registered on any amazon account fresh.
These were the various methods to register your device if you are facing Amazon Echo registration Failure error on your Echo device. In case you are still stuck with the issue and need further help, then you can always talk to the Alexa Experts either on chat or through the Alexa Customer Service number +1-872-888-1589.