How to Fix the Amazon Echo Registration Failure Error?

How to Fix the Amazon Echo Registration Failure Error? Are you also stuck with this question in your head after continuously facing an error using Alexa? Is your screen showing something like error 10:2:12:3:1? You’re trying to register your brand Echo device on your computer or mobile and can’t wait to talk to Alexa and then you come across Amazon Echo Registration Failure Error. Don’t worry, this blog got you all covered to solve this error and move ahead to use Alexa.

Although Echo is a really easy-to-use device and among the range of highly advanced smart household devices. But still, you can face issues like registration issues, etc. Registration of Echo device is critical to using its services and communicating to Alexa. If you fail to register Echo on your account, then you’ll have to work out these troubleshooting methods to overcome this problem.

Before we start with the solutions to fix the Amazon Echo Registration failure error, please make sure that you have the following things in place:

• Downloaded the Alexa app on your mobile from the Google Play Store or App Store
• Updated the Alexa app to the latest version
• You have a valid Amazon account username and password
• The echo device is rightly plugged into the source of electricity.
• Check if the network settings are set to WPA2 mode.
• Echo device is at least 8 inches away from walls or windows
• There is no obstruction in the form of electrical appliances between the Echo device and Wi-Fi router
• Make sure that you have a stable internet connection throughout

Registration Failure error on a new Echo device

Got your hands on a brand new Amazon Echo Device and stuck with the registration process? Getting the Registration failure error over again? If this is the case then the following are some of the effective ways to overcome this problem and register your all-new echo device on the Alexa app and step in to talk to Alexa.

Method 1- Disabling Port Scan and DOS Protection

If you are Amazon Echo facing registration Failure on your brand new Echo device, you should follow the steps mentioned below:

1. Open the Alexa app installed on your device
2. Go to settings and click on devices or it may be in the main menu as well
3. After this, type http://192.168.0.1/ on your web browser.
4. Now you’ll be required to login to the router admin page with a valid username and password.
5. Once you enter the router admin panel, click on Advanced settings and choose network logs.
6. Click on the option to disable DOS Port Scan.
7. Then go to Advanced settings → Setup → WAN Setup
8. Check the box saying Disable Port Scan and DOS Protection and click on Apply to save changes made.

After performing this, restart your router and modem to save the changes made, and then try registering your Echo device.

Method 2- Use the same Amazon account across devices

Make sure that you are using the same email id that you used while purchasing the Echo device from Amazon. When the Alexa app prompts you to log in to your account using an Amazon account, make sure that it is the same that you used while making the purchase.

This is because when you’re purchasing the device Amazon automatically registers the device on that email id. Thus it is critical that you use the same email id and password that was used earlier.

In case you don’t have the Amazon account username and password that was used in making the purchase of this device from the Amazon app, then follow the steps for deregistering your device from your Amazon account. Follow the method to deregister your device from the Amazon account mentioned under the head ‘Registration Failure error on a used device’ later in the blog.

Method 3- Reboot all associated devices

Turn off both the Router and the Echo device and wait for a few seconds before turning them back on. This resolves several technical glitches. Turn the router on and reconnect your mobile and Alexa app to the Wi-Fi. Plugin the Echo device and let it turn on. Now try registering the Echo device on the Alexa app.

Registration Failure error on a used Echo device

Many times users face registration errors when they are trying to register a used Amazon Echo device to a fresh Amazon account. Follow the methods mentioned below and register Alexa in your account. In case the Echo device is second-hand, you might have to contact the previous owner once.

Method 1- Deregister Echo device from Amazon account

You can deregister the Echo device either from the Alexa app on your mobile or directly from the Amazon website by logging in to your account. In case you are using a second-hand Echo device, then you’ll have to ask the previous owner to deregister that Echo device from their Amazon account. Follow the steps accordingly:

Deregistering Echo Device through Alexa app

1. Open Alexa app
2. Tap more and click on settings and go to the device settings
3. Choose the device you wish to remove from that account.
4. from the list of options visible find ‘Registered to’, click on deregister visible alongside that option.

Deregistering Echo Device through Amazon website

1. Go to amazon.com
2. Log in to your account on which Echo is previously registered
3. From settings go to Manage your Content and Devices
4. Find the device you wish to register under Alexa.
5. Click on deregister under that Echo device’s section

Now that particular Echo device will be removed from that Amazon account and you are free to register it on a fresh account.

Method 2- Keeping Echo on Download Mode

If you haven’t used your Echo device for a while now and are finding a registration error on restarting the device. For this follow the steps mentioned below:

• Set Echo device to Download mode from the settings
• Also, keep the Echo device on mute and wait for at least an hour
• Now the app will automatically show updates and start installing those.

Let the app install all the updates successfully and once the device is updated to the latest version, try registering the device again. And don’t forget to unmute it again to use Alexa.

Method 3- Reset the Echo device

If you are not able to contact the previous owner and are unable to register the device under your email account. Then you can simply reset the Echo device and make it a totally fresh device. Resetting the Echo to factory settings will remove it from any previous account to which it was registered.

Every Echo device has its own unique way to reset it to the factory settings. The method for all the Echo devices is listed below.

• First Generation Echo: Stick a paperclip or any pin into the small hole on the back of the Echo device and hold it for a few seconds. This will reset the device.
• Second Generation Echo: Press and hold the microphone off and volume down button simultaneously. Hold this position for around 20 seconds until the lights turn orange.
• Third Generation Echo: Hold the Action button on the top-right of the device. Hold this position for about 25 seconds.
• Echo Show: Press and hold the mute and volume down button for about 20 seconds.

You can even reset the Echo Device from the Alexa app. This is possible when you are in contact with the previous owner and they have the device connected to Alexa app on their mobile.

1. Open Alexa App on the mobile
2. Tap Echo & Alexa from the settings
3. Tap on the Factory Reset option down in the list visible on the screen.
4. Follow the instructions on the screen

This will reset the Echo device. Now the Echo device is fully fresh and can be registered on any amazon account fresh.

These were the various methods to register your device if you are facing Amazon Echo registration Failure error on your Echo device. In case you are still stuck with the issue and need further help, then you can always talk to the Alexa Experts either on chat or through the Alexa Customer Service number +1-872-888-1589.

FAQ`s:

• How to resolve Alexa “It looks like this device isn’t registered. For help, go to your Alexa app” problem?

If you recently gifted your amazon echo dot device to someone and want to re-register it back then try these following tips:

1) Log into account using any web browser and then open Accounts & Lists > Content & Devices > Devices.

2) If there is 2-step verification then you will need to disable that.

3)  Click Login & security < Select the option edit beside Two-Step Verification (2SV) Settings < press Disable beside Two-Step Verification < Now enter the code sent to your phone to verify that.

Before you`re ready to register your device,  remember these few things:

• Make sure your mobile or tablet and application is running on the latest software version.
• Ensure you are entering the correct login credentials (i.e. email address or mobile number) you use to sign into your Amazon account.
• During registration, some devices may require additional authentication. Check if your email client is not filtering incoming mail from Amazon to a junk or spam folder by logging into your mail.