Steps to fix Alexa device not discovered issue? – Alexa is a virtual assistant that comes with a plethora of features, services, knowledge, and skills. Through this device, users can control their smart home and smart devices like security, camera, Ring Doorbells, and many other devices. The foremost feature that forces the users to buy this device is its skills through which they can make their life a lot easier than ever before.
But before you control any device with voice commands you need to connect the device to Alexa. But sometimes users gets Alexa device not discovered issues. It is quite frustrating that can ruin the user experience, therefore, it needs to be fixed as soon as possible. And if you are the sufferer of this error then keep reading the blog to know the proficient and easy Steps to fix the Alexa device not discovered issue.
If you are encountering an Alexa device not discovered the issue and looking for cost-effective solutions then you are at a valid spot! The issue is quite common among Alexa devices that are caused by numerous reasons such as compatibility issue, Wi-Fi network may be creating trouble, router setting might not be correct. Well, the cause of occurring can be anything. You can fix the Alexa device not discovered issue using the below-listed troubleshooting steps.
Alexa can control many devices with hundreds of voice commands but maybe the device you are trying to connect with Alexa is not compatible. Therefore, before linking any smart device with Alexa check the compatibility. You can get the list of compatible devices by visiting the official website.
When a user gets trouble, or a problem while connecting or using the device, a simple restart work miracles. And once you have checked that the smart device is compatible with Alexa then you can try restarting the Alexa app. Once you relaunch the app see if the Alexa device is able to detect your smart device, if not then follow the next troubleshooting step.
Once you have tried restarting your Alexa app, you can also restart your smart home device to connect the device to Alexa successfully. If the device is electric-powered then plug it from the electrical socket for at least 10 seconds and plug it in again. Now see if the Alexa device is able to detect your smart home device.
Alexa won’t work without a stable internet connection. Along with it, while connecting any smart device to Alexa, both devices should be on the same Wi-Fi network. And in case your Alexa app and smart device are on different wireless networks then Alexa will not be able to detect an Alexa-enabled smart device. Therefore, make sure your smart device and Alexa app are on the same Wi-Fi network.
If you are not able to connect your smart device to Alexa then you can try connecting the device through a web browser. You just need to open Alexa’s web service to complete the new device setup. After opening the website on a web browser, check Alexa can detect your smart device there.
Sometimes users enter the wrong login details (username or password). As a mobile device capitalize the first letter by default while typing in the field box. Then make sure you’ve entered the correct login details. Further, you can check if there is no blank before the username entered.
Alexa gets updated automatically when connected to a stable wireless network. But in some rare cases the latest firmware version rolls out and the device doesn’t get updated. So you can check for software updates manually. And if there is any software update pending then installed it immediately. And check if the device can detect the smart home device.
If the issue still persists then you can check the router’s firmware if it is updated. Sometimes, routers are not running on the latest firmware, therefore, these issues manifest. So update your router’s settings and firmware manually. And then try to connect your smart device with Alexa by asking Alexa to “discover my devices”.
The above-mentioned troubleshooting steps to fix the Alexa device not discovered issue 100% works and will help you too. But in any case, the issue is not resolved through these steps and you are still encountering this issue then you may need help from Alexa experts. And if you are wishing to make contact with Alexa experts for the most practical solutions then you can initiate with real-time chat support. Or you can also get assistance by dialing the Alexa helpline phone number 1-872-888-1589.