Is Your Alexa Echo Dot Not Responding? Troubleshooting tips to fix it!

Alexa is a virtual assistant AI with amazing features, qualities, and fabulous voice command services. The smart device has brought a miraculous change in the lives of users. The device offers gratified experience, is easy to use, and is loaded with a plethora of knowledge. Sometimes people face Alexa not responding issue due to external or internal issues. If your Alexa Echo dot Not responding to voice commands, this blog is for you!

This problem is encountered by many users these days.  Well, the reason can be Wi-Fi not working properly, outdated Alexa App, or power issues. It can be resolved easily through some accurate and precise troubleshooting steps. As the issues aren’t much complicated, let’s begin with the causes first and then look at the solution.

Why is My Alexa Not Responding | Major Reasons To Consider

As we stated earlier device is user-friendly and works great but sometimes the Alexa device is unresponsive to voice commands. This can be frustrating & annoying.  But before looking at the troubleshooting guide, firstly understand the causes behind the problem.

Alexa Echo dot Not responding to voice commands because:

• The power adapter might be creating a hindrance.
• The Internet connection is not stable or working correctly.
• Maybe the device is indicating red light and is muted.
• There could be voice-recognition glitches or problems with your account setup.
• Background noise, walls, other speakers, etc., can cause interference.

Whatever causes Alexa not responding issue can be resolved easily with a few steps. You must state the root cause first and then move ahead with the solution.  If Alexa lights up but doesn’t respond, follow this guide with precise and accurate steps.

Troubleshooting Steps to Fix Alexa Echo dot Not responding to voice commands

Verify the Power Adapter

The first thing you must see is whether the power adapter is connected to the power outlet correctly or not.  If your amazon echo dot device is not plugged in correctly, it may be causing Alexa not responding issue. And if that is connected then make sure the power adapter is the original one that came with the actual packaging.

Make sure the microphone is turned on

Determine if the microphone isn’t muted or turned off. If you have a solid red ring light rather than the blue one, the microphone is turned off. Press the microphone button located on the top of the device to turn it on again. See if your device responds to your commands now. If not then follow the next methods to see why is my Alexa not responding?

Check your Internet Connection

Alexa needs a stable internet connection in order to work properly. This means your device must be connected to a reliable and active Wi-Fi connection. If the internet is not working fine, this may be the reason why Alexa device is unresponsive. Since this issue is not related to the echo device, you can verify your internet connection from your computer or another device.

Network Congestion

In many cases, having too many devices connected to the same wifi can cause Alexa Echo dot Not responding to voice commands issue, This is due to traffic congestion and reduced bandwidth. So, it is recommended that you should connect a minimum number of devices to the same Wi-Fi network and help it improve internet speed. You must disconnect all other devices that are connected to the wifi. Now check if Alexa is responding to your voice commands. If not, then proceed to the next step.

Smartphone and Alexa must be connected to the Same Network

You will have to see if the Echo and smartphone are connected to the same Wifi network. Because if they are on different networks, this can cause connectivity issues.  You must connect both of them to the same network in order to make Alexa responsive.

Alexa doesn’t understand your command

Sound recognition is also a major cause behind Alexa not responding. f you are not speaking clearly, then Alexa may be baffled by your voice command. Speaking naturally and clearly would be better to resolve this. Further, move your device away from walls, other speakers, or background noise and see if the device responds to your voice commands. Make your commands specific or you can try saying, “Did you hear me?”. Ensure the surroundings is quiet. If possible, move the Alexa speaker to a quieter room.

Enable/Disable Alexa Privacy

Another way to troubleshoot why is my Alexa not responding is by enabling the Alexa privacy feature. To make changes, follow these steps:

1. Go to the Nucleus screen and click the Alexa button.
2. Press the Alexa button to enable the Alexa Now option.
3. Click on the button and confirm with your voice.

Change Alexa’s Wake Word

You can use multiple wake words but one at a time. If someone has changed the wake word of your Alexa, it can be the reason why Alexa Echo dot Not respond to voice commands. The Alexa wake words include Alexa, Amazon, Echo, and other. Follow these steps to change the wake word to your liking:

1. On your smartphone/tablet, open the Amazon Alexa app.
2. Click Devices at the bottom bar of the application.
3. Select All Devices from the top of the next screen.
4. Select your Alexa device from the list on your screen.
5. Scroll down to the General section on the device screen. Select the Wake Word option from the menu.
6. Choose your preferred wake word from the list and then close the app.

Reset Your Alexa Device

If everything else fails you can try resetting the Alexa-enabled device back to factory defaults by following this:

1. Go to the Amazon Alexa app on your phone/Tablet.
2. Select All devices and then choose your Echo device from the list.
3. The Device settings menu will open. Scroll down to the bottom and tap factory reset.
4. Your Alexa device should start resetting.

Last But Not The Least

Contact Alexa Device Help Resources. Experts can help you resolve Alexa Echo dot not responding to voice commands issue. You can reach out to them by dialing the official Alexa helpline number. You can also share your query in the chat box below. Dial Alexa Helpline Number +1-872-888-1589 to get more advance solutions.

Read More: Steps to fix Alexa Orange Light Issue

Frequently Asked Questions (FAQ`s) 

• Why is My Alexa lighting up but not responding?

You can perform doing the following steps to fix this problem:

1) Check for any system software updates on your alexa echo device.

2) Reinstall the Amazon Alexa app

3) Deregister your alexa devices from the app by going to Devices > select an Echo > scroll down and select Deregister. and register it back.

• How do i fix Alexa not responding on Sonos issue?

To troubleshoot alexa not responding on sonos issue, check if the microphone is enabled on your sonos speaker. Also, relocate your Sonos speaker and move it away from any walls or sources of background noise. Renable the sonos skill in the amazon alexa app again.