How to Fix Alexa Not Responding Issue?

Steps to Fix Alexa Not Responding issue – Alexa is a virtual assistant AI that has become a must to have device due to its features, qualities, and fabulous voice command services as well. It has brought a miraculous change in the lives of users as every user gets gratified experience with the device. Further, the device is easy to use and loaded with a plethora of knowledge and information. But sometimes due to gradual use, internal or external reasons Alexa doesn’t respond to the voice commands. In case Alexa Device is Unresponsive there is no need to worry.

Well, the issue is very common and there may be a simple culprit behind this issue like Wi-Fi may not be working properly, outdated Alexa App, or might be a power issue. The issue can be resolved easily through some accurate and precise troubleshooting steps. And if you are the victim of this typical issue then keep reading this blog as Alexa experts will guide you with the Steps to Fix Alexa Not Responding issue.  As the issues aren’t much complicated so Steps to Fix Alexa Not Responding issue are easy though, and it’s time to delve deep to know the easiest way to fix this common issue. Let’s begin.

Causes of Alexa Not Responding Issue | Alexa Device is Unresponsive

As we stated earlier that the device is user friendly and delivers a gratified user experience but sometimes the device doesn’t respond to voice commands and that’s quite frustrating and annoying but you don’t need to be frustrated as we are here to help you with this issue but before diving deep we will know reasons behind this typical problem and there could numerous reasons but still we will discuss some major causes.

Alexa Device is Unresponsive due to the following reasons:

• The power adapter might be creating a hindrance.
• Internet connection is not stable or working correctly.
• Maybe the device is muted that is indicated by the red light as well.
• It could be voice-recognition glitches or problems with your account setup.
• Background noise, walls, other speakers, etc., might be an interference means.

Whatever causing the Alexa device not responding issue is, Alexa experts have expertise in solving these issues and with their guidance, you will be able to fix the issue on your own. So get ready to know the most precise and accurate Steps to Fix Alexa Not Responding issue if Alexa Device is Unresponsive.

Precise Steps to Fix Alexa Not Responding Issue

Have you got intimate with the cause why the Alexa Device is not responding? If yes, then let’s move on to the steps to fix the Alexa Not Responding Issue. So get familiar with the below-mentioned explicit steps too to Fix the issue in the easiest way:

• Verify the Power Adapter

The first thing you need to do is check whether the power adapter is connected to the power outlet or not. It’s worth making sure, and unplugged the Echo or the internet might be the reason. And if it is connected then make sure that the power adapter you are using was included with your device to fix Alexa’s not responding issue.

• Make sure the microphone is turned on

Check that the microphone isn’t muted or turned off. If you have a solid red ring light instead of a blue one the microphone is turned off, press the microphone button located on the top of the device to turn it on again. See if your device responds to your commands. If not then follow the next methods to get rid of Alexa not responding issue.

• Check your Internet Connection

Alexa need an internet connection in order to work properly. This means that your Alexa device must be connected to a reliable and active Wi-Fi connection. If your internet connection has problems, it can cause Alexa not responding to your commands and may cause the Alexa device to be unresponsive. Since this issue is not related to Alexa device, you can verify your internet connection from your computer or another device.

Most of the times internet connection become unstable due to weak wifi signal strength. This happens when the Alexa device is too far from the WiFi router or is close to any source of interference like babymonitors, microwaves or any other electronic devices etc. So make sure to keep your alexa device closer to your router device ans should be within the Wifi connectivity range. Also ensure it should be away from devices that cause obstructions.

• Network Congestion

In many cases, having too many devices connected to a single Wi-Fi might cause traffic congestion and reduced bandwidth.So,it is recommended that you should connect minimum number of devices to the same Wi-Fi network to improve internet speed.

If your Alexa device is connected to a Wi-Fi network where several other devices are connected, you should disconnect all of them and keep the Echo’s connection alone. Now check if Alexa is responding to your voice commands.

• Check if your Smartphone and Alexa is connected to the Same Network

You’ll need to check if the Echo and smartphone are connected to the same Wifi network. If you find them on different networks, you must connect both of them to the same network.This is because it is often seen when your smartphone and alexa device is connected to different networks, Alexa device becomes unresponsive.

• Alexa doesn’t understand your language

Speak naturally and clearly as sound recognition is also a major cause behind Alexa not responding error. Further, move your device away from walls, other speakers, or background noise and see if the device responds to your voice commands. If you are not speaking clearly, then Alexa may be baffled by your voice command then Rephrasing your question or making it more specific can also fix the issue, or you can try saying, “Did you hear me?”. Also, you have to make sure that the surroundings is quiet. If possible, move the Alexa speaker to a quieter room. This will ensure that Alexa understands your every command. You can also mute the TV or music player before giving any voice commands to the alexa.

• Enable/Disable Alexa Privacy

Another way to troubleshoot alexa not responding issue is to enable Alexa privacy feature. To make changes, follow these steps.

1. Go to the Nucleus screen and click the Alexa button.
2. Press the Alexa button to enable the Alexa Now option.
3. Click on the button and confirm with your voice.

• Change Alexa’s Wake Word

You can use multiple wake words but one at a time with your Alexa device. It is possible that someone changed the wake word of your Alexa, so Alexa is not respond to your commands.The Alexa wake words include: Alexa , Amazon, Echo, Computer. Follow these steps to see which wake word your Alexa device uses, or to change the wake word to your liking, follow these steps:

1. On your smartphone/tablet, open the Amazon Alexa app.
2. Click Devices at the bottom bar of the application.
3. Select All Devices from the top of the next screen.
4. Select your Alexa device from the list on your screen.
5. Scroll down to the General section on the device screen. Select the Wake Word option from the menu.
6. Choose your preferred wake word from the list and then close the app.

• Reset your alexa device

If all else fails, then you can try resetting the Alexa-enabled device back to factory defaults to fix the Alexa not responding issue. To do so, follow the steps given below.

1. Go to the Amazon Alexa app on your phone/Tablet.
2. Select All devices and then choose your Echo device from the list.
3. The Device settings menu will open. Scroll down to the bottom and tap factory reset.
4. Your Alexa device should start resetting.

Contact Alexa Device Help Resources

Therefore, these are the easiest steps from Alexa experts. And in case you are not able to fix the Alexa not responding issue then you can contact Alexa experts through Alexa Chat Services or you can connect through Alexa Helpline Number 1-872-888-1589 to get more practical and proficient solutions.

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